Healthcare EDI Functional Analyst

Healthcare EDI Functional Analyst

Location: Remote

Description:

Seeking a Healthcare EDI Functional Analyst (REMOTE) for a Veterans Affairs Financial Service Center (FSC) project.

The candidate will be required to respond to end-user requests for assistance in the operation and functionality as Tier II level support with EDI transactions using the Accredited Standards Committee (ASC) X12 Healthcare.Excellent customer service skills and critical thinking are required to be successful.The candidate must be able to assist in clearing Tier 1 and Tier 2 trouble tickets. The candidate must be able to effectively interact with the customer/ user and be able to refer ongoing or unresolved issues to the appropriate technical, analysis, assurance, or engineering support team. The candidate must possess effective communication skills, have an attention to detail, and be willing to work as part of an integrated team consisting of both Government and contractor personnel.

Job Responsibilities:

Provide first level of support for EDI transaction and system failures

Provide excellent customer service experience

Monitor EDI transactions, troubleshoot errors identify and resolve problems related to EDI processes and applications

Maintain and Support processing of EDI transactions using the Accredited Standards Committee (ASC) X12 Healthcare, Finance and Supply Chain standards, Fast Healthcare Interoperability Resources (FHIR), the National Council for Prescription Drug Programs (NCPDP) standards, JavaScript Object Notation (JSON), and the Health Level 7 (HL7) protocol. e.g 835, 837, 275, 278, 999, 270/271 and 276/277 transaction sets

Perform application monitoring across various platforms such as Mainframe, Windows/Linux Servers and Cloud to ensure they are running as scheduled

Work closely, coordinate and communicate with customers, vendors and trading partners (e.g. commercial vendors, healthcare payers and providers, utility providers), IT and change requestors. Log requests in ServiceNow or other ticketing systems

Monitor EDI team mailbox, respond to requests and file correspondence accordingly

Perform initial troubleshooting and triage for production issues to resolve, document results of triage on trouble ticket, and escalate to Tier Two when unable to resolve issues

Update and provide weekly/monthly incident and EDI Transaction and volume reports

Provide support to all client issues and document standard operating procedures according to data requirements.Prepare all documents according to required guidelines, update and create procedures to keep documentation current

Provide ticket statuses to customers or requestors on a regular interval until ticket is resolved.

Able to identify and organize tickets according to priority

Provide Root Cause Analysis (RCA) documentation following system outages and critical incidents

Coordinate activities including on-time delivery, testing and production deployments

Participate in change management, disaster recovery and production support operations

Required Skills:

Strong verbal and written communication skills

Must be able to assist in clearing Tier 1 and Tier 2 trouble tickets

Attention to detail and excellent customer service

Ability to work well in a team environment

Capable to work under pressure, handle multiple tasks simultaneously.

Ability to obtain security clearance

Desired Skills:

Experience providing services to the federal government and/or the Dept. of Veterans' Affairs

Required Education and Experience:

Bachelor's degree in engineering, or a related scientific or technical discipline is required.

5 years' experience in the EDI Healthcare field

8 years additional relevant experience may be substituted for education if no degree.

#CJ

#dice

About HigherEchelon, Inc.

HigherEchelon, Inc. (HE) is a service-disabled veteran-owned small business (SDVOSB) organizational performance consulting firm with offerings in Engineering, Gaming & Simulation, Cyber Training, Salesforce, Enterprise Technology, and Human Capital. HigherEchelon aims to be the premier trusted partner in organizational excellence and achieves this through sustained investment in talent and the employee experience. HigherEchelon puts the employee first to better serve customer needs and sustain excellence.

HigherEchelon offers competitive full-time benefits including paid vacation and holidays, 401(k) matching, full health/dental/vision coverage, plus much more. For on-site and remote employees, flexible work schedules are offered when authorized.

By joining our team, you are choosing to embark on a journey towards excellence as a valued team member and trusted partner. We appreciate your inquiry and look forward to discussing the opportunity further.

EOE/Minorities/Females/Veterans/Disabled:

HigherEchelon, Inc. is an Equal Employment Opportunity employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in its job application procedures.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law. HigherEchelon, Inc. participates in E-Verify.