Healthcare EDI Functional Analyst

Healthcare EDI Functional Analyst

Location: Remote

Description:

Seeking a Healthcare EDI Functional Analyst to join our high-performance Healthcare technology team supporting Veterans. The Healthcare EDI Analyst will be required to respond to end-user requests for assistance in the operation and functionality with both Tier I and Tier II level support with EDI transactions using the Accredited Standards Committee (ASC) X12. Excellent customer service skills and critical thinking are required to be successful. The candidate must be able to assist in clearing Tier 1 and Tier 2 trouble tickets. The candidate must be able to effectively interact with the customer/ user and be able to refer ongoing or unresolved issues to the appropriate technical, analysis, assurance, or engineering support team. The candidate must possess effective communication skills, attention to detail, and be willing to work as part of an integrated team consisting of both Government and contractor personnel.

Job Responsibilities:

• Provide first level of support for EDI transactions and system failures
• Provide excellent customer service experience
• Provide second level of support for EDI transaction and system failures
• Monitor EDI transactions, troubleshoot errors, identify, and resolve problems related to EDI processes and applications.
• Maintain and Support processing of EDI transactions using the Accredited Standards Committee (ASC) X12, 835, 837, 278, 999, 270/271 and 276/277 transaction sets.
• Perform application monitoring across various platforms such as Mainframe, Windows/Linux Servers, and Cloud to ensure they are running as scheduled.
• Work closely, coordinate and communicate with customers, vendors and trading partners (e.g. commercial vendors, utility providers), IT and change requestors; Log requests in ServiceNow or other ticketing systems.
• Monitor EDI team mailbox, respond to requests and file correspondence accordingly.
• Perform initial troubleshooting and triage for production issues to resolve,
• document results of triage on trouble ticket, and escalate to Tier Two when
• unable to resolve issues
• Update and provide weekly/monthly incident and EDI Transaction and volume reports.

Required Skills:

• Experience in SQL Server
• Understanding of Agile methodology
• Experience processing EDI transactions using the Accredited Standards Committee (ASC) X12, 835, 837, 278, 999, 270/271 and 276/277 transaction sets.
• Basic understanding of various communication methods / protocols, e.g.sFTP, AS2 and Value-Added Network (VAN)
• Strong verbal and written communication skills.
• Attention to detail and excellent customer service.
• Ability to work well in a team environment.
• Capable of working under pressure and handling multiple tasks simultaneously.
• Ability to obtain and maintain a Public Trust security clearance.

Desired Experience:

• Experience providing services to the federal government and/or the Dept. of Veterans Affairs is preferred.

Education and Experience:

• Bachelors in computer science or a related scientific or technical discipline
• 5 years of relevant experience; 5 years' experience in the EDI Healthcare field preferred
• 5 years of additional relevant experience may be substituted for education if no degree.

#CJ

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About HigherEchelon, Inc.

HigherEchelon, Inc. (HE) is a service-disabled veteran-owned small business (SDVOSB) organizational performance consulting firm with offerings in Engineering, Gaming & Simulation, Cyber Training, Salesforce, Enterprise Technology, and Human Capital. HigherEchelon aims to be the premier trusted partner in organizational excellence and achieves this through sustained investment in talent and the employee experience. HigherEchelon puts the employee first to better serve customer needs and sustain excellence.

HigherEchelon offers competitive full-time benefits including paid vacation and holidays, 401(k) matching, full health/dental/vision coverage, plus much more. For on-site and remote employees, flexible work schedules are offered when authorized.

By joining our team, you are choosing to embark on a journey towards excellence as a valued team member and trusted partner. We appreciate your inquiry and look forward to discussing the opportunity further.

EOE/Minorities/Females/Veterans/Disabled:

HigherEchelon, Inc. is an Equal Employment Opportunity employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in its job application procedures.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law. HigherEchelon, Inc. participates in E-Verify.