ServiceNow HAM/SAM Developer Asset Management & CMDB Operations

Role: ServiceNow HAM/SAM Developer   Asset Management & CMDB Operations
Location: USA Remote
Note: Client is not willing to sponsor any visa.    
 
JD 
These resource are not for implementation purposes. Its more operational resource aligned with enhancements/development
 
This role is a key contributor to the Asset Management and CMDB practice, responsible for maintaining data integrity, automating operational processes, enhancing HAM/SAM capabilities, improving Service Request fulfillment, and ensuring CMDB alignment with enterprise governance standards. The resource will play a critical role in establishing a scalable, compliant, and operationally efficient ServiceNow environment while supporting ongoing platform enhancements and business transformation initiatives.

This requirement is for  HAM/SAM developers with CMDB, workflow, and operational enhancement experience, rather than generic ServiceNow developers who only have Incident/Request experience.
Required Skills & Experience:

• Strong ServiceNow platform development experience including JavaScript, Business Rules, Script Includes, Client Scripts, Flow Designer, and IntegrationHub.

• Hands-on expertise with Hardware Asset Management (HAM) and Software Asset Management (SAM) modules.

• Strong understanding of Asset Lifecycle Management, Inventory Management, Asset Normalization, and HAM Workspace.

• Experience enhancing Service Catalog, Request Fulfillment workflows, Record Producers, and automated provisioning processes.

• Deep knowledge of CMDB, CSDM, Asset-to-CI relationships, and CMDB governance best practices.

• Experience configuring and managing Identification and Reconciliation Engine (IRE) rules to maintain CMDB data quality and prevent duplicate CIs.

• Experience with integrations using REST/SOAP APIs, Import Sets, Transform Maps, MID Server, and third-party discovery/data sources.

• Strong understanding of Discovery, data migration, normalization, and enterprise asset data management.

• Experience supporting large-scale operational environments and driving platform enhancements aligned to business requirements.

Target Responsibilities but not limited

• Design, develop, and enhance HAM/SAM solutions and Service Request workflows.

• Improve asset lifecycle processes, automation, and operational efficiencies.

• Maintain CMDB integrity and Asset-to-CI alignment.

• Develop integrations and automated workflows supporting asset and software management operations.

• Collaborate with operational teams to deliver scalable and sustainable ServiceNow solutions.