ServiceNow Technical Program Manager

{"description": "Our Deloitte Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to deliver holistic performance improvement and digital transformation. Join our team of strategic advisers and architects, differentiated by our industry depth to collaborate with leading solution providers and leverage your experience in strategy, process design, technology enablement, and operational services to enable heart-of-the-business solutions.

Work You'll Do

• Support delivery of a large ServiceNow program, helping ensure contract commitments, client expectations, and delivery milestones are met.
• Serve in a hybrid technical lead / program manager capacity, providing both delivery oversight and technical guidance on ServiceNow solutions being designed and built.
• Engage directly with client leadership, including group chiefs and directors, to provide program updates, align priorities, and address risks and dependencies.
• Help manage project planning, integrated roadmaps, delivery sequencing, and execution across multiple workstreams and applications.
• Provide feedback and direction on technical solutions, architecture decisions, and implementation approaches to support scalable, mission-aligned outcomes.
• Partner with development teams, functional leads, and stakeholders to translate client needs into actionable delivery plans.
• Support contract management activities, including performance tracking, delivery coordination, and operational oversight.

The Team

Deloitte's Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our ServiceNow offering designs, implements, delivers strategies and technologies to make processes more efficient.

Qualifications

Required :

• Bachelor's degree required.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
• Active TS SCI w/ Polygraph security clearance required
• 5+ years of professional experience in IT, digital transformation, enterprise platforms, or related technology delivery roles.
• 5+ years of IT program or project management experience supporting complex technology implementations with multiple stakeholders and workstreams.
• 2+ years of ServiceNow experience supporting platform delivery, implementation, enhancement, or modernization efforts.
• 2+ years of experience providing technical guidance to development teams or reviewing technical solution approaches in a ServiceNow or enterprise platform environment.
• Ability to work onsite 100% of the time in Chantilly, VA

Preferred:

• 2+ years of experience managing ServiceNow implementations or enhancement programs.
• 2+ years of hands-on or advisory technical experience related to ServiceNow platform capabilities, solution design, or implementation oversight.

#CJ1 #KD-LI5

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Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.

Our purpose

Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more.

Professional development

From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, \"Deloitte\" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 340097

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