Chargeback Analyst

Draper, UT, US • Posted 8 hours ago • Updated 8 hours ago
Contract W2
On-site
Fitment

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Job Details

Skills

  • Chargeback Analyst

Summary

Job Title: Chargeback Analyst
Location: Draper, UT (Hybrid)
This position will be a part of the Payment and Risk Operation team and will be responsible for:
  • Processing Merchant Dispute (Incoming Dispute): Reviewing, researching, creating representment letter to processor.
  • Processing Issuing Chargeback (Outgoing Dispute): Reviewing, researching, investigating, submitting dispute to processor
  • Processing chargebacks recon (Updating status of chargeback and review status)
  • Communicate with customers regarding documentation requests via email and phonecalls
  • Ensure Dispute milestones are met within a time frame
  • Data entries related to chargeback
Professional Experience/Background to be successful in this role:
  • Has at least 2 years chargeback of payment card risk management experience
  • Has at least 2 years customer service experience
  • Meet service level and performance requirements to deliver high quality work
  • Possesses strong data analysis and investigative reporting skills
  • Able to solve transaction or payment issues without complete process guidance
  • Communicates clearly, and effectively with customers while investigating and resolving payment exceptions
  • Has strong skills of using Excel and other software to create spreadsheets, models and reports
  • Ability to make sound judgment calls
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10106248
  • Position Id: 2026-4303/138223
  • Posted 8 hours ago
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