Helpdesk Analyst

Overview
We are looking for a customer-focused Help Desk Support Specialist to provide front-line technical support in a fast-paced, high-touch environment. This role requires strong communication skills, confidence in face-to-face interactions, and the ability to manage both walk-up support and phone-based user requests.
Key Responsibilities

• Provide Tier 1 service desk support for internal and external users via phone, walk-up, and ticketing system
• Manage, track, and resolve incidents and service requests using ServiceNow or a similar ITSM platform
• Deliver in-person support for a high volume of walk-up users, ensuring a positive and professional experience
• Handle inbound calls and perform follow-ups to ensure issues are resolved in a timely manner
• Troubleshoot common hardware, software, and access-related issues
• Document all interactions, resolutions, and updates accurately within the ticketing system
• Escalate complex technical issues to appropriate teams when needed

Qualifications

• 2+ years of Service Desk or Help Desk experience
• Hands-on experience with an ITSM ticketing system (ServiceNow preferred)
• Comfortable working in a high-volume support environment with frequent user interaction

Skills & Competencies

• Strong interpersonal skills with the ability to confidently engage users face-to-face
• Excellent verbal communication skills, including phone-based support and follow-ups
• Customer-first mindset with a friendly, outgoing, and approachable demeanor
• Ability to multitask and prioritize in a fast-paced environment
• Reliable, professional, and responsive to user needs

Preferred

• Experience supporting both internal employees and external customers
• Exposure to corporate IT environments and standard desktop technologies

Job Type & Location
This is a Contract position based out of Minneapolis, MN.
Pay and Benefits
The pay range for this position is $20.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Minneapolis,MN.
Application Deadline
This position is anticipated to close on May 16, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.