We are looking for AI Implementation Technical Program Manager - Remote / Telecommute for our client in San Francisco, CA
Job Title: AI Implementation Technical Program Manager - Remote / Telecommute
Job Location: San Francisco, CA
Job Type: Contract
Job Overview:
Pay Range: $122.58hr - $127.58hr
Requirement/Must Have:
- 7+ years of experience in technical program management with a proven track record of success.
- Demonstrable experience working with AI tools, including prompt engineering, LLM-based product development, or AI workflow automation.
- Strong instinct for where AI adds genuine value versus where it introduces risk.
- Exceptional written communication skills with the ability to translate complex operational workflows into clear, precise, structured documentation.
- Experience designing and running quality or evaluation frameworks.
- Strong program management instincts with the ability to manage a portfolio of work across multiple stakeholders.
- Hands-on, working knowledge of software product development life-cycle and methodologies.
- Specific experience with Agile is preferred.
Responsibilities:
- Build and steward the AI Tools Repository at the intersection of AI product operations, knowledge management, and quality assurance.
- Partner with product managers, engineers, operations leads, and frontline teams to turn institutional knowledge into reusable, verified, production-grade AI tools.
- Own the full skills lifecycle including creation, verification, maintenance, and quality management.
- Present creative ideas and prototypes of new skills to target audiences for feedback and implementation.
- Define standards and governance models for the repository and run evaluation frameworks to ensure AI tool quality.
- Coordinate and conduct the development, testing, and implementation of AI skills and tools for internal teams.
- Define and steward the AI tools submission lifecycle including standardized templates and acceptance criteria.
- Design and operate a structured AI tool evaluation framework by defining test cases and pass/fail standards.
- Monitor the ongoing health of the repository for use cases that become stale, inaccurate, or redundant.
- Maintain a version history and changelog for every AI tool to enable rollback and audit.
- Establish clear deprecation criteria and processes for retiring tools that no longer deliver value.
- Define and own the AI tooling governance model including naming conventions, metadata standards, and access controls.
- Create and maintain a skills catalogue with clear documentation of purpose, inputs/outputs, and limitations.
- Run regular repository audits and produce health reports tracking coverage, quality scores, and adoption trends.
- Champion responsible AI practices ensuring skills include appropriate guardrails and human-in-the-loop checkpoints.
- Collaborate with leadership to run training sessions and produce communications to ensure alignment with the broader organization.
Nice to Have:
- Experience in a customer support, trust, or operations organization at a technology company.
- Understanding of data quality principles and experience working with analytics or data science teams to instrument impact metrics.
Skills:
- Technical Program Management.
- AI Tools.
- Prompt Engineering.
- LLM-based Product Development.
- AI Workflow Automation.
- Quality Frameworks.
- Evaluation Frameworks.
- Software Product Development Life-cycle.
- Agile.
- Stakeholder Management.
- Documentation.
- Governance Models.
Qualification And Education:
- 7+ years of experience in technical program management.
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Benefits
Our Benefits Include:
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Health Savings Account (HSA)
- Disability Insurance (Short-Term and Long-Term)
- Life and AD&D Insurance
- Paid Sick Leave (where required by applicable state or local law)
- Supplemental Insurance Plans
- Identity Theft Protection
- Pet Insurance
- Employee Wellness Programs
- Employee Assistance Program (EAP)
- Career Growth and Professional Development Opportunities
Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.
About Cynet Systems
Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.
As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
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