Genesis10 is currently seeking a Senior Account Executive for a contract position with a Major Financial Institution located in Riverwoods, IL. This is a 12+ month contract opportunity. This candidate will be responsible for the onboarding and ongoing support of clients within the operations department, including Issuers, Issuer Processors, Program Managers, and PIN Debit Networks. This role will function as a primary operations contact and trusted advisor, managing client relationships and driving compliance with network rules and regulations.
Responsibilities: - Provide day-to-day support for issuers, issuer processors, network-to-network partners, and program managers by researching complex situations and managing operational relationships
- Manage the onboarding of assigned clients and drive ongoing compliance to network rules, regulations, and applicable agreements
- Support participants through the release process by managing and coordinating certification and ensuring compliance with operating rules
- Work with internal business stakeholders on the identification, investigation, and resolution of acceptance and transaction processing issues
- Seek opportunities for improvement within the department and support department-level analytics and reporting tasks
- Board new partners onto the network and support local teams to expand services and acceptance footprints
Requirements: - High School Diploma or GED
- 2+ years of experience with Payments, financial services, or related field
- In lieu of a degree, 4+ years of experience with Payments, financial services, or a related field
Desired skills: - Bachelor's Degree in Business, Technology, Finance, Engineering, or a related field
- Experience with electronic payments in the merchant processing card industry
- Experience working with Acquirers, Issuers, Processors, and Gateways
- Experience using Salesforce.com, Teradata, SQL, Snowflake, Tableau, and Blueworks
- Experience troubleshooting, researching, and resolving transaction technical issues
- Excellent internal and external client communication and management skills
- Strong aptitude for planning, presenting, and organization
- Ability to understand obligations outlined in program, contract, and technical requirement documents
- Strong PC competency including Google Workspace (Google Sites, Google Sheets, Google Docs, and Forms)
- Advanced SmartSheet application development and support experience
- Strong problem-solving skills
Pay range: $21.89 - $29.89 per hour
Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: - Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
- The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
- Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
- Behavioral Health Platform
- Medical, Dental, Vision
- Health Savings Account
- Voluntary Hospital Indemnity (Critical Illness & Accident)
- Voluntary Term Life Insurance
- 401K
- Sick Pay (for applicable states/municipalities)
- Commuter Benefits (Dallas, NYC, SF, and Illinois)
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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