Poste et missions The Application Support Engineer (Equities) VP is a vital member of the IT Support US Equity team, responsible for providing comprehensive support for Sophis Equities in both operational (technical support) and project-related tasks. This position encompasses support during US business hours and involves IT topics, projects, and systems utilized globally by the business line.
- Manage application issues and requests from Sophis Equities users on a daily basis..
- Monitor end-of-day processes and batch jobs during office hours.
- Provide Level 1 and Level 2 technical support; functional support experience is an asset.
- Work morning US IT shifts to ensure accessibility of Sophis Equities, with shift start times of 6:00 AM, 7:00 AM, or 8:00 AM EST, depending on the week.
- Communicate and report issues/problems related to the equity perimeter.
- Develop and maintain tools to enhance end-user service levels and facilitate support tasks.
- Assist Business Analysts in automating recurring requests.
- Perform non-regression testing.
- Ensure the smooth operation of one or more applications from start to finish, including daily monitoring, organizing maintenance work, and upgrades.
- Contribute to the implementation of projects within the corresponding community.
- Plan and deploy new releases in production environments.
- Provide support for weekend deliveries and target days as needed.
The salary range for this position will be between $145,000 - $180,000. Natixis is required by law to include a reasonable estimate of the compensation range for this role. Actual base salary will vary and will be based on several factors including, but not limited to, relevant experience, education, skills set, applicable licensure and certifications, and other business and organizational needs. Base salary is only one component of our total rewards package. Natixis also offers a generous benefits package, and you may be eligible for a discretionary incentive award depending on company and individual performance.
Profil et comptences requises A minimum of 7 years of experience in an Application Support role.
Excellent application support skills specifically with Sophis Equities.
Strong knowledge of the banking IT environment.
Ability to work effectively under stress.
Exceptional communication skills.
A team player with high professionalism, availability, autonomy, and rigor.
Proactive approach to incident remediation and continuous improvement/automation.
Familiarity with middleware tools, including Ctrl-M, Zabbix, XLDeploy, Grid Computing (Datasynapse, in-house), and MQ.
Proficient in scripting languages such as Python, PowerShell, and Shell.
Experience with operating systems: Windows Server and UNIX.
Proficient in relational database management systems (RDBMS): Oracle, SQL Server, and Sybase ASE.
Strong written and spoken English proficiency.
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