Business Analyst- Digital Self Service, AI customer service
Sacrum Technologies LLC
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Job Details
Skills
- A/B Testing
- Acceptance Testing
- Account Management
- Agile
- Analytical Skill
- Analytics
- Artificial Intelligence
- Attention To Detail
- Billing
- Business Analysis
- Business Analytics
- Business Data
- Certified Business Analysis Professional
- Collaboration
- Communication
- Computer Science
- Conflict Resolution
- Customer Experience
- Customer Facing
- Data Analysis
- Data Science
- Facilitation
- Functional Requirements
- Information Systems
- Issue Resolution
- Kanban
- Logistics
- Machine Learning (ML)
- Management
- Mentorship
- Optimization
- PMBOK
- Problem Solving
- Product Management
- Risk Management
- SAFE
- Scrum
- Scrum Product Owner
- Sprint
- Stakeholder Management
- Strategic Thinking
- Supervision
- Training
- User Experience
- User Stories
- Customer Satisfaction
- Decision-making
- Operational Efficiency
Summary
Senior Business Analyst – Digital Self‑Service & AI
Location: Houston, TX (Hybrid) Team: Digital Customer Experience Level: Senior / Lead (BA4) Payrate $60-70/hr on w2
We are transforming how customers interact with digital platforms — and we’re looking for a Senior Business Analyst who can help shape the future of self‑service experiences across web, mobile, and conversational AI channels. If you’re passionate about customer experience, data‑driven decision making, and building scalable digital solutions powered by AI, this role is for you.
In short: looking for a senior/lead Business Analyst who can help evolve customer-facing digital self-service capabilities- especially across the website, chatbot, and mobile app.
Why This Role Matters
You’ll help shape digital experiences that customers rely on every day. You’ll work with a collaborative team, influence product direction, and contribute to high‑visibility initiatives that directly impact customer satisfaction and business performance.
What You’ll Do
- Lead requirements and analysis for digital self-service features such as account management, billing, service requests, issue resolution, and personalization.
- Improve customer journeys by identifying friction points and increasing digital adoption, customer satisfaction, and efficiency.
- Work closely with Product, UX, Data, Digital, and business teams to define user stories, acceptance criteria, priorities, and success metrics.
- Bring AI/ML experience—not necessarily as a data scientist, but as a BA who can translate AI ideas into business and functional requirements. Examples include chatbots, virtual assistants, predictive recommendations, automation, sentiment analysis, and personalization.
- Operate in an Agile environment, supporting backlog refinement, sprint planning, UAT/PAT, risk management, and prioritization.
- Act as a liaison between business and technical teams, making sure business needs are clearly understood and delivered.
- Potentially mentor junior analysts or act as a team lead on projects.
The strongest candidate would likely have:
- 8+ years of BA experience
- 2+ years at senior/lead BA level
- Experience with large customer-facing digital platforms
- Strong knowledge of Agile/Scrum/Kanban
- Hands-on experience with AI-enabled or data-driven digital features
- Excellent stakeholder communication and facilitation skills
In short: looking for a customer-experience-focused Senior Business Analyst/Product-oriented BA with strong digital self-service experience and enough AI/data literacy to help define modern, scalable, AI-powered customer solutions.
Preferred
- Experience with large-scale enterprise websites or high-traffic consumer platforms.
- Familiarity with analytics tools, customer insights platforms, and A/B testing.
- Experience partnering with Data Science or AI/ML teams.
- Background in utilities, logistics, or service-based industries.
Core Competencies
- Customer‑centric mindset
- Strategic thinking with attention to detail
- AI and data literacy
- Analytical rigor
- Cross‑functional collaboration
- Ability to turn ambiguity into clear, actionable requirements
Nice to Have
- CSPO
- PMI‑PBA, CBAP, or CCBA
- SAFe Agilist
- Certifications in AI, Data Analytics, or Digital Product Management
- Dice Id: RTX1a425f
- Position Id: 9074004
- Posted 1 hour ago
Company Info
About Sacrum Technologies LLC
Sacrum Technologies is a fast emerging consulting and technology Services Company focused on leveraging technologies to offer business value solutions for the IT needs of our clients. We provide the best of business and technology solutions which are based on matchless business knowledge and some of the best proven industry practices. This results in maximizing return on investment from noticeably much improved measurable performances. At Sacrum Technologies, we believe the relationship should extend beyond business. This is why our approach is based on relationship and beyond relationship. We drive strength from different technological experts all across the teams that bring together individuals and varied skills in a platform to deliver the best in the IT domain. Our Brain Power who provides IT application solutions and services include a full spectrum of e-Business solutions, (ERP) Enterprise Resource Planning implementation and the post implementation support, application development, application maintenance, data warehousing, software customization and business process outsourcing. Sacrum Technologies has steadily grown organically and has never lost sight of its driving force - meeting the needs of our clients. Sacrum Technologies is committed and proud to provide you the word class service in your own backyard. Our goal always has been to offer Fortune 1000 companies the wide-ranging abilities and the knowledge set, rational precision and proven methodologies of a big five with focused attention to client services as a companion at the time you always need.
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