Description
General Duties
Independently operate maintain, analyze, troubleshoot, repair and manage AV systems and peripherals.
Daily morning check of all conference rooms to proactively identify issues and ensure they're all in working order for the day's meetings.
Own pre-meeting AV checks for high-profile events as well as for VIP / executive video meetings.
Assist with the scheduling of AV support for high-profile events as well as for VIP / executive meetings.
Ability to troubleshoot, upgrade and /or replace AV components.
A clear understanding of audio-visual signal flow troubleshooting.
General understanding of industry leading vendor equipment.
Ability to coordinate external vendor support when required.
Fully meet key support performance metrics and SLA's.
Familiarity with Service now ticketing.
Strong understanding of Crestron, Poly and Cisco AV endpoints.
Familiarity with Zoom, Teams, Blue Jeans and WebEx video conferencing platforms.
Live event production and support experience.
Consistent and accurate AV inventory management
The customer is 50% Windows 10 and 50% MAC OSX. The candidate will be supporting all hardware issues including desktops, laptops, printers, monitors and peripherals, software issues including OS, email, MS Office Suite (O365), AV and collaboration tools, and basic Active Directory (password resets, access to applications, etc). They'll be supporting application and network connectivity issues, VPN, and have basic knowledge of the network closet for any type of backup support. They should also know how to apply desktop patches. They are using ServiceNow for ticket management and asset tracking.
Issues Management and Resolution
Analyze issues and formulate solutions
Troubleshoot system, application and hardware issues
Ensure customer is updated on ticket progress
Work directly with customers to solve problems
Utilize internal IT Knowledge Base to both provide and find solutions to known issues
Use external information to research and resolve issues when needed
Consistently update the ticket tracking system with status and fixes
Properly escalate issues to necessary parties as required
Skills
Troubleshooting, audiovisual, Customer service, Technical support, Desktop, windows, MAC, Hardware support, Zoom, Webex, Video conferencing, Cabling, Installation, Audio, Polycom, Access management
Top Skills Details
Troubleshooting,audiovisual,Customer service,Technical support,Desktop,windows,MAC
Additional Skills & Qualifications
This resource should needs corporate AV experience. We do not need just a service desk resource.
Job Type & Location
This is a Contract position based out of Philadelphia, PA.
Pay and Benefits
The pay range for this position is $28.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Philadelphia,PA.
Application Deadline
This position is anticipated to close on May 5, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 101054TS
- Position Id: JP-005975796
- Posted 4 hours ago
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