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IT Support & Applications Manager - New York, NY - Remote

New York, NY, US • Posted 4 hours ago • Updated 4 hours ago

Contract W2

Contract Independent

12 Months

No Travel Required

On-site

Depends on Experience

Fitment

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Job Details

Skills

Performance Management
Technical Support

Summary

This will be a remote weekend night shift (Sat 8pm-9am, Sun 7pm-8am, Mon 8pm-8am). Consultant is expected to work holidays if necessary as we are a 24/7 service desk. Candidate must have their own IT equipment (PC/Monitor or laptop, headset, home internet).

• Understands the flow of information through the Financial, Business, Clinical and Infrastructure applications

• Responsible for documenting, researching and troubleshooting reported issues and requests

• Fosters a business-oriented culture and mindset driven by continual service improvement techniques

• Identifies and acts on opportunities for continuous improvement

• Understanding critical business process for supporting EITS Applications

• Triage requests or issues to ensure that our service level agreements (SLA) are achieved

• Assist with the Enterprise Service Desk call volume when needed

• Receive, prioritize, document and actively resolve end user help requests and Incidents

• Triage requests and Incidents to ensure accurate transfers and escalation, per service level agreements (SLA)

• Track open tickets and monitor ticket progress per SLA, close ticket items when resolve

• Follow escalation and paging procedures to ensure SLAs are being met

• Provide support and services to users, seeking to resolve as many tickets as possible at level 1 and 2

• Provide a positive experience to users through meeting and exceeding customer expectations, and engendering confidence that tickets will be resolved

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10451163
Position Id: 9013853
Posted 4 hours ago

Contact the job poster

Pratap Rana

Recruiter @ Innovative IT Solutions Inc

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