Position Summary Reponsible for providing premier customer support through managing technical requests from internal and external customers. This position will support phone, email, and eChat inquiries. Must effectively communicate with all division departments and division staff. Works with minimal supervision, and keeps team leaders and staff informed of updates.
Responsibilities- Will primarily support hours between 7am and 4:30 pm (with some night and weekend on-call)
- Shift pattern may change with business needs
- Provide technical support for Sporlan products, including our MicroThermo controls products.
- Perform remote diagnostics of elecronic controls
- Troubleshoot distributed controls stystems as well as PC applications
- Remotely deploy updates and fixes to distributed controllers as well as PC based applications
- Provide pre-sales technical support to our customers including component sizing and selection, CAD model / drawing, part number selection, and competitor cross references.
- Provide post-sales technical support including installation and startup assistance, diagnostic assistance and resolution of field issues.
- Provide on-site customer support as needed. May include training, start-up assistance, troubleshooting or sales-support.
- Provide support to the Customer Service and Sales teams including product identification, service/repair component selection, part number creation, and product sizing/selection.
- Maintenance of technical literature and support material. Provide input on product requirements and specifications.
- Analyze customer issues, product VA/VE opportunities for product improvements.
- Assist design and manufacturing associates in the development of new and/or revised product according to customer requirements.
- Provide timely reports summarizing findings on a given product or project.
- Track daily, weekly and monthly activities to identify and implement process improvements.
- Must maintain highest degree of customer service, throughput, and quality.
- Participate in division lean and high performance team activities.
Qualifications- 4-year college degree preferred (BS in electrical, computer, or mechanical engineering)
- 2-5 years of sales or engineering experience preferably within a manufacturing division
- Experience with refrigeration and/or air conditioning preferred
- Experience with industrial controls and/or software programming preferred
- Understanding of financial statements and analysis
- PC literate (MS Office, AutoCAD, AutoDesk Inventor, MS Teams, Zoom preferred.)
- Excellent comprehension with the ability to understand, describe and discuss problems of a technical nature
- Technical competence in electrical and/or mechanical systems, distributed constrols, industrial communications, and windows based PC application support
Parker Hannifin Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century, we've enabled engineering breakthroughs that make energy cleaner, transportation safer, medical treatments more effective, and manufacturing more efficient.
With empowered team members in more than 40 countries, Parker serves customers across aerospace & defense, energy, HVAC & refrigeration, in-plant & industrial equipment, off-highway and transportation.
Our scale is global, but our purpose is personal. We enable breakthroughs that improve lives, strengthen communities and create a brighter future.
Our Purpose - Enabling Engineering Breakthroughs that Lead to a Better Tomorrow - comes to life through our people-first culture where teamwork drives performance, inclusion fuels innovation and growth is encouraged. This environment fosters collaboration and empowers team members from engineering and manufacturing to finance, supply chain, human resources, information technology and beyond.
By combining deep expertise with an entrepreneurial spirit, we help customers succeed in markets that demand performance, reliability, and sustainability.
As we look to the future, Parker is advancing initiatives in energy efficiency and sustainability while developing the next generation of talent and leaders to engineer a better tomorrow.
Equal Employment Opportunity Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.
("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")
If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission
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