SAP Consultant Warranty Claims

Job Description:

We are looking for an experienced SAP Warranty Claims Consultant with 13+ years of SAP experience and a dedicated focus on Warranty Claims processing within SAP CS/SM/WTY for a leading global heavy equipment and construction manufacturing client. This is a warranty claims-focused role — not a general service management or vendor management position.

The ideal candidate must have deep, hands-on expertise in both Customer Claims (IC/OC) and Vendor Claims (OV/IV) processing, with a strong understanding of the end-to-end warranty claim lifecycle — from claim creation, validation, and approval through settlement, rejection, and cost recovery. Experience in the heavy equipment, automobile, or manufacturing industry is required.

The consultant will work closely with the client''''s dealer network, OEM warranty teams, and business stakeholders to configure, optimize, and support warranty claim processing across the SAP landscape on S/4HANA.

Key Responsibilities:

Customer Claims Processing:

• Configure and manage end-to-end Customer Warranty Claims including IC (Inbound Claims) for warranty cost absorption and OC (Outbound Claims) for dealer and customer reimbursement
• Design claim validation rules, approval workflows, and settlement processes for customer-submitted warranty claims against warranty terms, coverage periods, and product entitlements
• Configure VSR (Validation, Substitution, Rejection) checks specific to customer claims to automate validation and enforce warranty policy compliance
• Set up Action Matrices and Status Profiles to control customer claim approval workflows, escalation paths, and status transitions from submission through final settlement
• Support dealer warranty claim submissions through OEM dealer portals — validate claim data, parts information, and labor hours against warranty policies

Vendor Claims Processing:

• Configure and manage Vendor Warranty Claims including OV (Outbound Vendor Claims) for supplier cost recovery and IV (Inbound Vendor Claims) for supplier-submitted warranty adjustments
• Design vendor recovery workflows to reclaim warranty costs from suppliers and sub-component manufacturers — including automated vendor claim generation from settled customer claims
• Configure VSR checks, Action Matrices, and pricing procedures specific to vendor claims for automated settlement calculations and rejection handling
• Manage vendor claim lifecycle from creation through settlement — including claim batching, submission tracking, dispute resolution, and credit memo processing

Service & Repair Integration:

• Configure Depot Repair, In-House Repair, and Refurbishment processes that feed into warranty claim creation and settlement
• Manage Service Notifications, Service Orders, and Service Contracts as they relate to warranty-covered service events and claim triggers
• Configure Equipment Management, Functional Locations, and Serialization for warranty entitlement checking and heavy equipment asset tracking
• Set up Resource-Related Billing (RRB) and DIP profiles for warranty-related T&M service scenarios
• Integrate warranty claims processing with SD (billing/pricing), MM (spare parts), and FI/CO (cost settlement and financial postings)
• Lead data migration for warranty master data, equipment records, and service objects using LSMW/BDC/LTMC
• Conduct SIT/UAT for warranty, repair, and billing scenarios; support cutover and go-live execution

Must-Have Skills:

• 12+ years of SAP experience with dedicated focus on Warranty Claims processing (WTY)
• Hands-on experience configuring and processing Customer Claims — IC (Inbound Claims) and OC (Outbound Claims)
• Hands-on experience configuring and processing Vendor Claims — OV (Outbound Vendor Claims) and IV (Inbound Vendor Claims)
• Strong understanding of end-to-end warranty claim lifecycle: creation, validation, approval, settlement, rejection, and recovery
• VSR (Validation, Substitution, Rejection) checks configuration for both customer and vendor claim types
• Action Matrix and Status Profile configuration for claim workflow and approval routing
• Warranty pricing procedures and settlement process configuration
• SAP CS (Customer Service) and SM (Service Management) module expertise
• S/4HANA Service experience (Greenfield implementation or conversion)
• Experience in heavy equipment, automobile, or manufacturing industry
• Cross-module integration: SD (billing/pricing), MM (spare parts), FI/CO (cost settlement)
• Data migration experience using LSMW / BDC / LTMC

Nice-to-Have Skills:

• Dealer warranty claims processing experience (OEM/dealer network model)
• Automated vendor recovery claim generation from settled customer claims
• Depot Repair, In-House Repair, and Refurbishment process configuration
• Component Exchange Program (CEP) experience tied to warranty claims
• Resource-Related Billing (RRB) and DIP profile configuration
• Equipment Management, Functional Locations, and Serialization for heavy equipment
• Service Notifications, Service Orders, and Service Contracts configuration
• SAP–Salesforce / ServiceMax / CPQ integration
• Experience with heavy equipment OEMs such as Komatsu, Caterpillar, John Deere, Volvo CE, or Hitachi
• SAP Fiori applications for warranty and service
• SAP Activate / ASAP implementation methodology