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Desktop Support Engineer Bethlehem - PA - Pennsylvania

Bethlehem, PA, US • Posted 11 hours ago • Updated 11 hours ago

Contract W2

Contract Corp To Corp

12 Months

On-site

$25 - $25/hr

Fitment

Dice Job Match Score™

🔗 Matching skills to job...

Job Details

Skills

Field Service Agent
troubleshooting desktop support networking Service Now inventory management

Summary

Field Service AgentDesktop Support Engineer

Knowledge of trouble shooting of desktops, Printers

Working experience in warehouse, Distribution center

Basic Knowledge of network trouble shooting

Knowledge of Service Now tool

Roles & Responsibilities

Point of Contact for Shepherdsville location

Train all new onboards on Mckesson knowledge and procedures as well as proprietary software(scale server)

Responsible for troubleshooting, installation, maintenance, and service on designated equipment.

Daily routine checkup of all printers in warehouse (300) and workstations (156)

provide Maintenance and disposal of asset and tracking the inventory of the End user devices

Deploy EUC devices and Equipment with the defined SLA.

Troubleshoot and fix issues with laptops, printers and Mobile.

IT Stockroom Management

respond to customer inquiries regarding technical issues and management of escalations

handle customers complaints and ensure customer satisfaction during closure.

work closely with the operations team at Shepherdsville and provide guidance as to technical issues how to avoid them.

also provide guidance on how to make operations more efficient from a technological point.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90911958
Position Id: 8975509
Posted 11 hours ago

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