Oracle Financials Support Manager
Location: Remote
Duration: 6 Month Contract to Hire
Essential Functions:
Production & Operational Support
Lead daily production support for Oracle R12 Financials (General Ledger, Accounts Receivable, SLA, Web ADI, and OBIEE)
Serve as primary escalation point for complex functional and technical issues
Oversee ticket intake, prioritization, tracking, and resolution to ensure timely delivery and high service quality
Partner directly with Accounting and Finance leadership to prioritize enhancements and manage expectations
Ensure structured documentation of configurations, support processes, and system changes
Team Leadership & Resource Management
Manage and coordinate onshore and offshore Oracle support resources
Allocate workload and ensure accountability for ticket resolution and enhancement delivery
Establish structured processes for support governance, release coordination, and change management
Provide mentorship and technical oversight to elevate team capability
Ensure cross-training and appropriate backup coverage across the team
Hands-On Configuration & Functional Ownership
Perform direct hands-on configuration and maintenance of Oracle R12 General Ledger and Accounts Receivable
Direct hands-on configuration and support:
Multi-currency ledger structures
Global consolidation and reporting currency
Accounting Flexfields and value sets
Cross-validation and security rules
Subledger Accounting (SLA) and custom SLAM setups
Tax regime and tax rules
Web ADI templates
Support period close processes, mass allocations, revaluations, journal processing, and multi-entity accounting
Provide forms personalization support and manage concurrent programs, menus, security, and alerts
Support financial data integrations to downstream systems
Perform impact analysis, testing coordination, and deployment of configuration changes
Required Knowledge, Skills and Abilities:
Direct, hands-on configuration ownership of Oracle R12 General Ledger, Accounts Receivable, SLA, Tax, and Web ADI modules in a production environment
Strong organizational and task management discipline, including structured tracking of tickets, enhancements, and team deliverables
Demonstrated ability to manage distributed teams (onshore/offshore model preferred)
Functional proficiency, sound technical knowledge and excellent understanding of best practice business processes and system design
Technical and functional support, business systems analysis, solution design, and deployment of Oracle ERP applications
Use of SQL Tools to analyze information requested by business users, support custom interfaces and perform data migration
Core competencies with Business Requirements Gathering and Definition, Gap Analysis, Mapping, Systems and Environment Set-up, Testing, End-user Training, Post Production Support
Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executive, managers, and subject matter experts
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