Microsoft Teams Phone Specialist (Senior / SME Level)

Remote • Posted 1 hour ago • Updated 1 hour ago
Full Time
Occasional Travel Required
Remote
$140,000 - $150,000/yr
Fitment

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Job Details

Skills

  • Collaboration
  • Enhanced 9-1-1
  • Engineering Design
  • ICE
  • Management
  • Microsoft
  • Migration
  • Network

Summary

Microsoft Teams Phone Specialist (Senior / SME Level)

Clearance: DHS/ICE Public Trust (preferred) or ability to obtain
Location: Remote anticipated, but potential for periodic trips into DC (TBD)

Overview:
Seeking a senior Microsoft Teams Phone specialist to support ICE’s enterprise rollout of Teams Calling, Avaya coexistence, and PSTN integration. The SME will provide advanced engineering, design guidance, troubleshooting, and operational support for Teams Phone, Direct Routing, and SBC configurations across a large, federated M365 environment with ~40k end users.

Responsibilities:

  • Design, configure, and support Teams Phone features including call queues, auto attendants, policies, routing, and PSTN connectivity.
  • Lead Direct Routing and SBC integration  with existing Avaya infrastructure
    Support number migration, dial plan strategy, and coexistence planning.
  • Collaborate with Microsoft Unified Support, agency engineering teams, and field stakeholders.
  • Create technical documentation, runbooks, and test plans.
  • Troubleshoot complex voice, SIP, routing, and QoS issues.
  • Provide SME guidance on telephony modernization and security best practices

Required Experience:

  • 5–10+ years in enterprise VoIP/telephony;
  • 3+ years in Teams Phone engineering
  • Hands-on experience with Direct Routing, SBCs, SIP, and Avaya integration
  • Strong understanding of M365 identity, network prerequisites, QoS, E911, and governance
    Experience supporting large federal or enterprise environments preferred
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10229270
  • Position Id: 8979086
  • Posted 1 hour ago
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Colleen Crowder

HR Manager @ ACI Solutions
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