Program Manager, Uber Integration

About the Role

Program Manager, Uber Integration - Fleet Operations
* role requires travel between Zoox locations (~10%)
California,US
Zoox is bringing its purpose-built robotaxis to Uber's platform in Las Vegas - and expanding to Los
Angeles - making this one of the most visible and consequential partnerships in the autonomous vehicle
industry. This Program Manager role sits at the center of that effort, owning the operational layer of the
Zoox Uber integration end-to-end. This is a zero-to-one ops role. The SOPs don't fully exist yet. The
workflows are being invented. The cross-functional dependencies span Rider Operations, Remote
Operations, Mission Control, Engineering, and a counterpart team at Uber. You will be the connective
tissue that turns a partnership announcement into a seamless rider experience. If you are energized by
ambiguity, move fast without losing rigor, and know how to drive alignment across organizations that don't
share a reporting structure - this role was built for you.
What You'll Do
Integration Program Leadership
Own the operational program plan for the Zoox and Uber integration, tracking workstreams across SOP
development, tooling, support APIs, rider experience workflows, and dispatch logic
Serve as the primary FleetOps point of contact with Uber's program management team, coordinating
across both organizations to close open actions, finalize joint SOPs, and hit integration milestones
Lead a weekly Ops integration sync, maintaining a live action log and ensuring accountability across
Zoox and Uber stakeholders
SOP Development & Operationalization
Build and maintain the full suite of Uber-specific operational SOPs, covering: async contact handling for
Uber issues, Rider Support call routing to the correct agent, and fault response protocols unique to
Uber rides
Define and document how Zoox's Rider Support Team workflows apply to Uber riders - including how
Remote Operations interacts with Uber's support infrastructure and when direct dispatch versus Uber
credits is the right resolution path
Develop the Mission Control workflows for adding and removing Uber-enabled vehicles from service, in
coordination with relevant Operations and Engineering stakeholders
Cross-Functional Coordination
Work closely with Rider Operations, Mission Control, TeleOps, and Fleet Response to identify workflow
gaps introduced by the Uber integration and drive resolution
Partner with Engineering and Product to complete technical discovery on Uber's support APIs and
ensure operational requirements are translated into actionable product asks
Coordinate with the async call automation team to define how Uber ride workflows interact with Zoox's
automated contact systems
Surface risks and dependencies early; maintain a clear, current view of what is blocked, what is at risk,
and what needs executive attention
Readiness & Launch
Define operational readiness criteria for Las Vegas launch and track progress against each requirement
Coordinate tabletop exercises and dry runs with Ops, Engineering, and Uber counterparts ahead of
go-live
Build the post-launch operational review cadence, including KPIs for Uber ride quality, incident
response time, and SOP compliance
Execution
Monitor daily execution of this partnership, ensuring we consistently perform to our SLAs
Qualifications
6+ years of experience in program management, operations, or a related role - with demonstrated
ownership of cross-functional programs from inception through launch
Proven ability to write and operationalize SOPs in live, customer-facing environments
Experience managing external partnerships or vendor relationships at the program level
Strong stakeholder communication skills - equally comfortable facilitating alignment with an Ops floor
lead and presenting a risk summary to a VP
Organized under pressure: you use structured program management practices (action logs, RACI,
milestone tracking) as a matter of habit, not just when things get messy
Comfortable operating in environments where the answer is "we haven't figured that out yet" - and
skilled at moving ambiguity toward clarity
Bonus Qualifications
Experience in rideshare, transportation, or autonomous vehicle operations
Familiarity with how support escalation pipelines and async contact workflows operate at scale
Experience with Jira, Smartsheet, or equivalent tools for cross-functional program tracking
Prior experience coordinating between a technical Operations team and a third-party platform partner

Key Responsibilities & Skills

• Program Management
• Cross-Functional Coordination
• SOP Development & Operationalization
• Partner Management & Vendor Relations
• Fleet Operations Integration
• Launch & Readiness Planning
• Risk Identification & Mitigation
• KPI Definition & Monitoring
• SLA Management
• Stakeholder Communication & Alignment
• Process Design & Documentation
• Tabletop Exercise Facilitation
• Incident Response Management
• Action Log & RACI Governance

Technical Skills

• Jira / Smartsheet
• RACI / Action Log Frameworks
• API Coordination

Education

Bachelor's Degree in Business Administration, Operations Management, Engineering Management, Supply Chain Management, Transportation Management. Preferred: MBA, Master's in Operations Management, Master's in Business Administration, Master's in Engineering Management.

Industry Experience

• Autonomous Vehicles / Robotaxis
• Rideshare / Mobility Services
• Fleet Operations
• Transportation Technology
• Partner Integration Projects