IVR Tester (Spanish & English)
Remote • Posted 12 hours ago • Updated 11 hours ago
Digitive LLC
Dice Job Match Score™
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Job Details
Skills
- Acceptance Testing
- Analytical Skill
- Attention To Detail
- Automated Testing
- Bilingual
- Clarity
- Collaboration
- Communication
- Conflict Resolution
- Customer Experience
- Defect Management
- Defect Tracking
- Documentation
- English
- Fluency
- HP ALM
- Interactive Voice Response
- JIRA
- Multilingual
- Problem Solving
- Quality Assurance
- Regression Analysis
- Routing
- Spanish
- Speech Recognition
- Telecommunications
- Test Methods
- Testing
- Usability
Summary
Job Title: IVR Tester (Spanish & English)
Location: Remote
Pay Rate: $30/hr on W2
Job Summary
We are seeking a detail-oriented and analytical IVR Tester to evaluate and validate Interactive Voice Response (IVR) systems to ensure optimal functionality, usability, and customer experience. The ideal candidate will be bilingual in English and Spanish and have experience in IVR call flow testing, defect tracking, and quality assurance processes.
Key Responsibilities
- Test IVR (Interactive Voice Response) applications for functionality, performance, and usability.
- Validate call flows, prompts, routing logic, speech recognition, and DTMF inputs.
- Perform end-to-end testing of inbound and outbound IVR systems.
- Execute manual and automated test cases based on business requirements.
- Identify, document, and track defects using defect management tools.
- Verify multilingual prompts (English & Spanish) for accuracy, clarity, and proper flow.
- Collaborate with developers, business analysts, and telecom teams to resolve issues.
- Conduct regression, integration, and UAT support testing.
- Ensure IVR systems comply with customer experience and quality standards.
Required Qualifications
- Experience in IVR testing or telecom application testing.
- Fluency in English and Spanish (spoken and written).
- Strong understanding of IVR call flows and routing logic.
- Experience with QA methodologies and defect tracking tools (e.g., JIRA, HP ALM, etc.).
- Strong analytical and problem-solving skills.
- Excellent communication and documentation abilities.
- Dice Id: 91159525
- Position Id: 8901251
- Posted 12 hours ago
Company Info
At Digitive, we know how to spot a good deal when we see one. We consolidate the most skillful and productive workforce for companies that are looking to expand their footprint. We deliver bold changes by helping you out of your comfort zone and help your organization adapt to the changing dynamics of the businesses. Digitive offers assistance in hiring for Salesforce, Digital, and Healthcare Talent.
We are consistently working on providing tech-based advanced recruitment solutions to both startups and pre-established companies looking for a change. We are helping companies to build impressive and efficient organizational structures by providing the right guidelines to solve the most difficult human resources issues. Our core principles shape our workflow and commitments. Most importantly, we ensure that our efforts help our clients to build a sustainable profit-making business that works consistently in the long run.
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