Position Overview
We are seeking an experienced Salesforce Administrator to support, maintain, and optimize the Salesforce platform within a healthcare organization. This individual will be responsible for day-to-day administration, system configuration, user management, data integrity, reporting, and ongoing platform enhancements.
The ideal candidate will have strong hands-on Salesforce administration experience, excellent analytical and troubleshooting skills, and the ability to collaborate with business stakeholders, developers, and technical teams to deliver effective Salesforce solutions. The role translates business requirements into Salesforce configurations while supporting a secure, scalable platform.
Salesforce Administration & Configuration
· Manage day-to-day administration, configuration, and maintenance of the Salesforce platform.
· Configure custom objects, fields, page layouts, record types, validation rules, and Lightning applications.
· Manage users, profiles, permission sets, roles, and access controls.
· Build and maintain Salesforce Flow automations to streamline business processes.
· Support platform enhancements, releases, upgrades, and new functionality.
· Troubleshoot system issues and monitor adoption and platform health.
Business Process Improvement
· Partner with business stakeholders to gather requirements and identify process improvements.
· Translate business needs into scalable solutions using declarative Salesforce tools.
· Evaluate workflows and recommend improvements to efficiency and user experience.
· Collaborate with Salesforce developers, architects, and integration teams on complex requirements.
· Participate in solution design, testing, deployment, and post-implementation support.
Data Management & Reporting
· Maintain data quality, accuracy, consistency, and integrity.
· Perform imports, exports, updates, deduplication, and cleanup activities.
· Develop and maintain reports, dashboards, and operational metrics.
· Support data migrations and integrations with other enterprise systems.
· Establish data validation and governance processes and improve reporting visibility.
Security, Compliance & Healthcare Support
· Administer roles, permission sets, sharing rules, and field-level security.
· Support organizational security policies and applicable healthcare privacy requirements, including HIPAA.
· Work with security and compliance teams to protect sensitive business and healthcare information.
· Support integrations with healthcare applications and enterprise platforms.
· Assist with audits, documentation, and change management.
User Support & Training
· Provide ongoing Salesforce user support and resolve functional issues.
· Develop user documentation, training materials, and administrative procedures.
· Conduct user training and support onboarding.
· Promote platform adoption and Salesforce best practices.
· Maintain documentation of configurations, processes, and enhancements.
Required Qualifications
· Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field, or equivalent professional experience.
· 3+ years of hands-on Salesforce administration experience.
· Strong experience with Salesforce Lightning Experience, custom objects, fields, page layouts, record types, validation rules, and permission sets.
· Hands-on experience building and maintaining Salesforce Flows.
· Experience with Salesforce reports, dashboards, and data management tools.
· Understanding of Salesforce security, roles, profiles, sharing rules, and access controls.
· Experience supporting releases, testing, and change management.
· Ability to gather requirements and translate them into platform configurations.
· Strong analytical, troubleshooting, communication, and collaboration skills.
Preferred Qualifications
· Salesforce Certified Administrator; Advanced Administrator or Platform App Builder certification a plus.
· Experience in healthcare, health insurance, pharmacy benefit management (PBM), or another regulated industry.
· Familiarity with Salesforce Health Cloud, Service Cloud, or Sales Cloud.
· Understanding of HIPAA, data privacy, and healthcare information security practices.
· Experience with integrations, APIs, and third-party applications.
· Familiarity with Data Loader, Salesforce Inspector, or similar tools.
· Experience in Agile environments using Jira or Azure DevOps.
· Exposure to Apex, SOQL, and Lightning Web Components.
· Experience supporting enterprise Salesforce environments with multiple business units and complex security requirements.
Ideal Candidate
A hands-on Salesforce Administrator who combines strong platform expertise with an understanding of business operations and user needs. This person can independently manage configurations, troubleshoot issues, develop automation, and collaborate with stakeholders to improve business processes.
The successful candidate takes ownership of platform administration and continuous improvement—not simply basic user
