Customer Success Manager

Job Title: Customer Success Manager

Location: New York City, NY (4 Days onsite)

Duration: Permanent Role (FTE)

Overview

We are partnering with a high-growth, confidential organization to hire a Technical Customer Success Manager to support a growing portfolio of enterprise clients.

This role is a unique blend of Customer Success, Solutions Engineering, and Technical Consulting. You will act as a trusted advisor to customers owning relationships while also guiding technical implementations, integrations, and long-term adoption.

This is a key hire for a scaling team, with multiple openings planned.

What You ll Do:

Serve as the primary post-sales point of contact for assigned enterprise customers

Build deep relationships with both technical and business stakeholders

Guide customers through implementation, integration, and adoption

Act as a technical advisor, helping clients architect solutions using APIs and integrations

Partner cross-functionally with Engineering, Product, and Sales teams

Troubleshoot complex technical challenges and drive resolution

Identify opportunities for expansion, optimization, and long-term value

Translate customer needs into actionable product and engineering feedback

What We re Looking For:

Experience:

5 7+ years in a client-facing, consultative role, such as:

Technical Customer Success

Solutions Engineering / Sales Engineering

Technical Consulting / Implementation

Technical Skills:

Strong understanding of:

APIs (RESTful services, integrations)

System integrations and data flows

Security concepts (e.g., encryption fundamentals)

Ability to engage with developers and technical stakeholders credibly

Hands-on technical background (coding or scripting experience preferred)

Soft Skills:

Consultative mindset with strong problem-solving ability

Excellent communication skills (technical + non-technical audiences)

Ability to manage multiple clients and priorities effectively

Comfortable operating in a fast-paced, evolving environment