ServiceNow Scrum Master

Sr Scrum Master (managed a servienow project)

Location: Remote

Duration: 6+ month extendable contract (Project is through 2027)

Note: This is a W2 only role — C2C, C2H will not be considered

MUST HAVE Experience working with Strategic Portfolio Management (SPM) within ServiceNow

• ServiceNow Scrum Master:
  • Manages the ServiceNow project and coordinates the team.
  • Supports a manager new to project management.
  • Ensures the team adapts to evolving requirements and consensus challenges.

Prefers practical, hands-on approach over strict adherence to ceremonial processes

Job Requirements:

• 5+ years of experience as a Sr Scrum Master in a software development environment
• Demonstrable experience working with development teams focused on ServiceNow applications, understanding the unique aspects of the ServiceNow platform (e.g., configurations vs. customizations, update sets, scoped apps, platform upgrades).
• Certified Scrum Master (CSM), Professional Scrum Master (PSM I), or equivalent agile certification.
• Knowledge of UX/UI principles and limitations as they apply to ServiceNow portals and workspaces
• Familiarity with ITSM, CSM, HRSD, or other common ServiceNow modules is a plus
• Strong understanding of Agile principles, values, and the Scrum framework.
• Excellent communication, facilitation, coaching, and conflict resolution skills.
• Ability to inspire, motivate, and influence teams without direct authority.
• Experience with agile project management tools (e.g., Jira, Azure DevOps, Rally, ServiceNow Agile Development 2.0).
• Ability to understand technical concepts and communicate them effectively to both technical and non-technical audiences.
• Problem-solving mindset with a proactive approach to identifying and addressing challenges.
• Experience with scaled agile frameworks (SAFe, EAP) specifically applied to ServiceNow development.
• ServiceNow certification is a plus but not required(e.g., Certified System Administrator, Certified Application Developer)
• Bachelor''s degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).

Job Summary:

• Facilitate Agile Ceremonies: Expertly facilitate all Scrum ceremonies, including Daily Scrums, Sprint Planning, Sprint Reviews, and Sprint Retrospectives, ensuring they are productive, engaging, and adhere to Scrum principles
• Coach and Mentor: Coach the ServiceNow development team, Product Owner, and stakeholders on Agile principles, Scrum framework, and best practices. Promote self-organization, cross-functionality, and continuous improvement within the team
• Remove Impediments: Proactively identify and remove obstacles and impediments that hinder the team''s progress, escalating when necessary and working to resolve issues quickly
• Support Product Owner: Work closely with the Product Owner to ensure the backlog is well-groomed, prioritized, transparent, and ready for development, particularly for ServiceNow-specific requirements.