Job Summary
We are seeking an experienced Business Technical Analyst to support various technical aspects of the application product lifecycle. The ideal candidate will work closely with customers, technical teams, engineers, architects, and business stakeholders to understand business needs, gather project specifications, develop detailed requirements, and deliver effective technology solutions.
The candidate will analyze data to identify business problems, trends, and opportunities for process improvement. Responsibilities will also include creating and executing test cases, performing root cause analysis, developing corrective action plans, managing risks and defects, and ensuring the quality of project deliverables.
A key requirement for this position is hands-on experience with AI tools such as Claude Code or Google Gemini to enhance data analysis, generate insights, automate documentation, and improve overall productivity and accuracy.
The role requires a strong understanding of how changes impact interconnected systems across multiple technical domains, including Infrastructure, Networking/Telecommunications, Release Management, and Application/Platform Support.
Essential Responsibilities
Collaborate with customers, Technical Engineers, Software Engineers, Architects, Capability Managers, and other stakeholders to understand business needs and deliver quality technology solutions.
Gather, analyze, document, and maintain business and technical requirements, business vision, client-specific configurations, and user interface specifications.
Translate high-level business requirements into detailed functional and technical specifications.
Work with cross-functional teams to identify, analyze, and resolve technology development and delivery challenges throughout the project lifecycle.
Support requirements testing activities, including test planning, test scenarios, test case documentation, defect management, and result analysis.
Analyze testing results and assess their impact on business operations and customer requirements.
Perform root cause analysis and recommend corrective actions to minimize production defects.
Identify, document, track, and resolve project risks, issues, and defects.
Ensure compliance with organizational standards, project processes, and required approvals throughout the project lifecycle.
Conduct requirement walkthroughs, sprint reviews, and project status discussions with stakeholders and management.
Prepare clear and accurate project documentation and communicate updates effectively.
Leverage AI tools such as Claude Code or Google Gemini for data analysis, documentation automation, and generating actionable business insights.
Mentor junior team members and contribute to organizational and platform knowledge development.
Required Experience
Minimum 3 years of experience in Information Systems or Technology.
Minimum 1 year of experience with Lean/Six Sigma methodologies.
Minimum 1 year of experience in the Health Insurance or Healthcare industry.
Hands-on experience with Claude Code or Google Gemini is mandatory.
Required Skills
Strong analytical and problem-solving skills.
Excellent verbal and written communication skills.
Business and technical requirements gathering.
Data analysis and process improvement.
Root cause analysis and issue resolution.
Test planning, test case creation, and defect management.
Cross-functional stakeholder collaboration.
Understanding of application lifecycle and interconnected systems.
Practical experience using AI tools such as Claude Code or Google Gemini.
Technical Domains
Experience in one or more of the following areas is beneficial:
Education
Required:
Bachelor's degree in Business Administration, Business Management, Information Systems, or a related field.
Relevant experience and/or education may be considered in lieu of a bachelor's degree, as determined by the company.
Master's degree in Business Administration, Business Management, Information Systems, or a related field.
