Role: Project Manager - PTC Servigistics platform
Location: Remote
Position Overview:
The Servigistics Project Manager will be responsible for overseeing the planning, implementation, and optimization of aftermarket service parts management processes using the PTC Servigistics platform. This role will lead cross-functional teams to deliver successful projects, managing timelines, resources, and stakeholder expectations while ensuring high-quality deployments and post-implementation support.
Key Responsibilities:
Lead and manage the full project lifecycle, from initiation through to successful deployment and ongoing support of the Servigistics platform.
Collaborate with stakeholders to gather and define business requirements for service parts management.
Develop detailed project plans, including timelines, milestones, and resource allocation.
Ensure that project objectives align with the overall business strategy, specifically in demand forecasting, inventory optimization, and supply planning.
Coordinate and manage cross-functional teams to translate business needs into effective system configurations and solutions.
Oversee the integration of Servigistics with ERP/Supply Chain systems, ensuring smooth data flow and functionality.
Manage project scope, risks, issues, and changes while ensuring timely delivery within budget.
Develop and maintain project documentation, including functional specifications, process flows, and project status reports.
Facilitate testing activities (including UAT, regression testing) and track progress toward resolution of any issues.
Develop and lead training sessions for end users to ensure smooth adoption of the system.
Monitor system performance post-implementation and drive continuous improvements based on stakeholder feedback.
Provide ongoing project support, addressing functional issues and identifying opportunities for further system optimization.
Required Skills & Qualifications:
Bachelor’s degree in Engineering, Supply Chain, Computer Science, or related field.
5–10 years of experience in project management, specifically within supply chain or service parts management environments.
Proven experience with PTC Servigistics, including managing implementations of Service Parts Management (SPM).
Strong understanding of project management methodologies and frameworks, including Agile/Scrum.
Ability to define project scopes, create clear business and functional requirements, and ensure alignment with business goals.
Solid experience in managing project timelines, budgets, and resources effectively.
Proficiency in project management tools and software (e.g., MS Project, Jira).
Excellent communication, negotiation, and stakeholder management skills.
Experience in leading teams and managing cross-functional relationships.
Preferred Qualifications:
Experience with PTC Servigistics 11.x or higher.
Knowledge of ERP platforms (Oracle, SAP, etc.) and integration technologies (APIs, middleware, ETL tools).
PMP, ScrumMaster, or other relevant project management certifications.
Personal Attributes:
Strong leadership skills, with the ability to motivate teams and manage diverse groups.
Excellent analytical, problem-solving, and critical-thinking skills.
Ability to handle multiple projects simultaneously, maintaining focus and quality under pressure.
Exceptional organizational skills and attention to detail, with a results-oriented mindset.
Comfortable working both independently and as part of cross-functional teams.
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