Job Title:- Halo ITSM Developer
Location:- Salisbury, MD (Remote)
Duration:- 6+ months+, possible extension
Visa:- , (must work on w2/1099) (need strong communication)
Job Description-:
Our client located in Salisbury; MD has an immediate need for a Halo ITSM Developer. This position can sit remote but needs to be able to support EST so EST or CST is preferrable.. Candidates have to be strong hands-on users of Halo not someone who has used it once on a project years ago. With submissions, please include LinkedIn profiles and 2 managerial references with company emails.
We are seeking an experienced Halo ITSM Developer/Consultant to join our Service Desk team on a 6-month remote engagement. This individual will play a key role in enhancing, optimizing, and expanding our existing Halo ITSM platform to better support business requirements and improve service delivery processes.
The ideal candidate will have hands-on experience configuring and developing solutions within Halo ITSM and a strong understanding of IT Service Management (ITSM) workflows. Candidates with experience primarily in ServiceNow, Freshworks, or other ITSM platforms without Halo expertise will not be a fit for this role.
Key Responsibilities
- Analyze current Halo ITSM workflows, request processes, and service desk operations.
- Design, configure, and enhance workflows within the Halo ITSM platform to align with evolving business needs.
- Develop and implement process improvements to increase efficiency, automation, and user experience.
- Partner with service desk leadership and business stakeholders to gather requirements and translate them into Halo ITSM solutions.
- Configure request catalogs, forms, approvals, notifications, SLAs, and automation workflows.
- Troubleshoot and resolve platform-related issues while ensuring system stability and performance.
- Document configurations, processes, and recommended best practices.
- Provide guidance on Halo ITSM capabilities and opportunities for continuous improvement.
Required Qualifications
- Proven hands-on experience administering, configuring, and developing solutions within Halo ITSM.
- Strong understanding of IT Service Management (ITSM) principles and service desk operations.
- Experience building and optimizing workflows, automations, service requests, and ticketing processes within Halo.
- Ability to gather business requirements and translate them into scalable technical solutions.
- Strong analytical, problem-solving, and communication skills.
- Ability to work independently in a fully remote consulting environment.
Preferred Qualifications
- Experience supporting enterprise service desk environments.
- Knowledge of ITIL framework and ITSM best practices.
- Experience integrating Halo ITSM with other business systems and applications.
- Previous consulting or process-improvement experience
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