Field Technician I || MD Hyattsville || Public Trust (NACI (T1) ||

Job Profile:

Field Technician I
Job Qualifications:
Skills:
Active Directory (AD), Computer Hardware, Software Installations, Technical 
Support, Virtual Private Networks (VPNs)
Certifications:
None
Experience:
2 + years of related experience

Job Description:
Make meaningful contributions that fuel critical outcomes for some of the most complex government, 
defense, and intelligence projects. Join GDIT as a Field Technician I for a career where your growth is 
just as important as the mission you support. 
Seize your opportunity to make a personal impact as a Field Technician I supporting the CDC personnel. 
GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding 
career. At GDIT, people are our differentiator. As a Field Technician II you will help ensure today is safe 
and tomorrow is smarter. Our work depends on Field Technician I joining our team to support the 
software/hardware services that are provided.
Job Posting Details
02:26 PM
06/03/2026
Page 2 of 4
HOW A FIELD TECHNICIAN I WILL MAKE AN IMPACT
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Provide outstanding customer support assistance via phone and email in Windows 10/11.
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Meet SLAs in a high volume work environment and the main CDC campus.
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Utilize solid MS  Office 365 Outlook
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Take incoming customer requests over the telephone, log calls into the ticket tracking 
system and resolve the technical issues in a timely manner.
Provide extensive support to remote customers utilizing Citrix and troubleshooting remote 
access problems effectively.
Perform some network administration tasks, including creating new users, assigning 
rights, resetting passwords in Active Directory, etc.
Troubleshoot desktops, laptops, tablets, and mobile devices - Android, iPhone or iOS 
devices.
WHAT YOU’LL NEED TO SUCCEED
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IT related experience troubleshooting hardware and software, and connectivity issues.
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Familiarity with a high paced SLA driven environment
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Experience troubleshooting Windows 11, MS Office 365 Outlook.
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Experience configuring MAC desktops and Laptops
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Knowledge of a Ticketing System.
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High School Diploma or GED