Senior Director, Client Support - US & Canadian Markets
Connect Tech+Talent
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Job Details
Skills
- Senior Director
- Client Support
- account management or relationship management
- fintech or financial services industries
- performance management
Summary
Senior Director, Client Support - US & Canadian Markets VA (Hybrid) Role Type: Fulltime Job Description Senior Director, Client Support - US & Canadian Markets
As the Senior Director of Client Support, you will serve as a strategic & leader of leaders& driving operational excellence and high-touch service for our Enterprise Partner Support organization. In this senior executive role, you will champion a client-facing team that navigates our matrixed business model to support enterprise participants. You will empower and guide a management team dedicated to seamless onboarding, continuous product enablement, and world-class relationship management for our most strategic global partners.
Key Responsibilities
Serve as a core member of the United States & Canadian Markets Operations Leadership Team Lead the Enablement Partner Support team and provide operational support for Discover network participants including issuers, acquirers and processors
Deliver operational readiness, improve our operating model and enhance partner support Establish and sustain a well-managed operating environment and deliver impactful results
Basic Qualifications:
HS Diploma, GED or equivalent certification
At least 9 years of experience in client support, account management or relationship management within the payments, fintech or financial services industries
At least 6 years of people leadership and performance management experience
Preferred Qualifications:
Bachelors or Masters Degree
Experience working within a major payment network
12+ years of experience in client support, account management or relationship management within the payments, fintech or financial services industries
8+ years of people leadership and performance management experience
- Dice Id: RTL98771
- Position Id: 9087142
- Posted 3 days ago
Company Info
About Connect Tech+Talent
ConnectTel, Inc. is a privately held software engineering company established in 1996. Headquartered in Austin, Texas, ConnectTel has earned its reputation as a reliable and high quality solutions provider for technology companies and state agencies. For over 14 years, ConnectTel has been solving business problems through Information Technology from its toughest Enterprise Class clients (DELL, AMD, ERCOT, FREESCALE, WAYNE, TWDB, ERS, & DADS) to the small business owner.
Whether it's by providing quality IT Staffing Services (Direct Placement and Staff Augmentation), IT Consulting, or successfully completing Deliverables Based IT Projects, ConnectTel strives to provide innovative solutions without compromising quality, cost, and time.
Our extensive professional network of local IT specialists can be leveraged to expedite critical staffing, consulting, or project needs. Additionally, our local executives and account team are accessible. They can be mobilized by you on short notice for initial consultation meetings, follow up meetings, as well as triage situations.
ConnectTel's consultants have an in-depth understanding of various technologies and strive to provide the customer with the best solution for their problem. With its focus on details and meticulous planning, ConnectTel has been able to successfully complete critical projects for various government agencies and fortune 500 clients.
In addition, ConnectTel's senior partners leverage over 50 years experience in the rapidly changing information technology field. Their vision, experience, and technical knowledge allow ConnectTel to continue providing its customers with the highest quality IT solutions and staff.
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