Sr. ServiceNow (SNOW) Developer/Admin

Platform Development & Administration:

• Design, develop, configure, and enhance ServiceNow workflows, forms, business rules, UI policies, client scripts, catalog items, and platform customizations
• Lead development and administration across ITSM, CMDB, Change, Incident, Problem, Request Management, and Service Catalog modules
• Perform unit testing and support SIT/UAT cycles, defect resolution, release validation, and post-deployment stabilization
• Support platform administration including ACL management, update sets, instance upgrades, user/group administration, and environment management

Integrations & Agentic Flows:

• Develop and support integrations between ServiceNow and enterprise applications, monitoring platforms, middleware, cloud platforms, APIs, and third-party tools
• Lead agentic integration design — connecting ServiceNow to AI Agent frameworks via Now Assist, CLI tooling, MCP Servers, and APIs
• Evaluate and recommend integration approaches with clear tradeoff analysis across cost, performance, and maintainability
• Support AIOps and event management initiatives through observability integrations for automated incident correlation and remediation

AI & Intelligent Automation:

• Support AI-driven workflow automation initiatives including Predictive Intelligence, Virtual Agent, and workflow recommendations
• Implement and test agentic workflow patterns that allow AI agents to read from, write to, and trigger actions within ServiceNow
• Assist in establishing governance and guardrails for AI-generated actions within ServiceNow workflows

Delivery & Collaboration:

• Participate in Agile/hybrid delivery — sprint planning, backlog refinement, estimation, release coordination, and deployment activities
• Conduct code reviews and implement technical improvements for performance, maintainability, and scalability
• Develop and maintain technical documentation including SOPs, configuration guides, integration specs, and operational runbooks
• Mentor junior developers and support knowledge transfer across the team