NOC Communications Specialist

Harrisburg, PA, US • Posted 1 day ago • Updated 3 hours ago
Full Time
Travel Required
On-site
Fitment

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Job Details

Skills

  • NOC Comms Specialist

Summary

ITS NOC Communications Specialist - Immediate placement
This is a very urgent requirement with immediate placement, please apply for immediate consideration.

Job Title: NOC Communications Specialist
Location: Harrisburg, Pennsylvania
Interview: Phone/In-Person
Duration: Long Term

Job Description:

Research and updates reference publications and diagnostic aids to seek information necessary to resolve end-user issues as needed.
Follows IT Service Desk and Network Operator Knowledgebase procedures and makes recommendations when improvements are needed.
Promptly and properly escalate high priority issues.
Responds to outages and system failures using established escalation processes.
Proactively identifies and resolves problems.

Required Skills:

  • Previous systems administrator, help desk and/or call center experience
  • Experience with incident management, call tracking and ticketing software (preferably ServiceNow)
  • Ability to support end users with varying IT skillsets
  • Ability to troubleshoot end-user issues and/or escalate as needed for quick resolution
  • Excellent communication skills (written and oral)

Thanks

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91112211
  • Position Id: 2026-22345
  • Posted 1 day ago
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