ServiceNow Developer

PROJECT DESCRIPTION: ITS serves all DSS program areas to fulfill their IT needs. To meet the business needs and ITS' workload, ITS is seeking qualified candidates in the areas of Database design, architecture, and development, including base definition, structure, documentation, long-range requirements, operational guidelines, and protection. Ensures accuracy and completeness of data in master files and various support tools, such as base dictionaries. Establishes and maintains security and integrity controls. Formulates and monitors policies, procedures and standards relating to database management. Proposes and implements enhancements that will improve the performance and reliability of various systems that ITS supports across DSS program areas.

Tasks & Duties

• Administer the ServiceNow instance, including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items, and updates of all other existing solutions requiring revisions.
• Create, maintain and enhance Incident Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, Self-Service Portals, single sign-on (SSO) capability, and Active Directory Profile synchronization.
• Assist with implementing ServiceNow applications and provide technical insight in designing and supporting ServiceNow while aligning to service management best practices.
• Collaborate with other departments, for example, Windows Enterprise, to create a request form to support their growing MS Teams requests.
• As a developer, the team member provides operational and administrative support for the ITSM tool, which is not limited to ServiceNow—for example, updating the user table with additional information needed for RFC approvals.
• Analyze the design specification documents (functional & systematic), business processes and resolve design issues through active discussions with the business involved.
• Understand requirements from service management process owners, review the existing technical design documents to understand the system's functionality, and translate them into functional and technical requirements.

Required Skills 

A minimum of 4 years of experience with the following skill sets:

• Developing ITSM tools such as but not limited to ServiceNow.
• Bachelor's Degree or relevant experience in Business, Information Management, or a related field
• JavaScript development
• Database technologies such as SQL and MySQL
• Configuration management.
• Configuring and customizing all aspects of ServiceNow - UI Actions, UI Policy, UI Pages, Business Rules, Client Scripts, Include Scripts, Catalog Client Scripts, Catalog UI Policies, Email Scripts, Scripted Web Services, Rest and SOAP web services, Roles and Groups.
• ServiceNow version upgrades.
• Working in a large government agency.
• Working knowledge of Discovery and Application Dependency mapping with tools such as ServiceNow Service Mapping, Application Dependency Mapping (ADM), SolarWinds Server & Application Monitor, Dynatrace or Device42.
• Working knowledge of ITIL Foundations concepts.