IT Support Technician

Job Summary

We are seeking an experienced IT Support Technician for a temp-to-hire opportunity in Fayetteville, NC. This role is ideal for a hands-on IT professional who enjoys supporting users, maintaining reliable systems, and solving technical challenges in a manufacturing environment.

The IT Support Technician will support desktop, infrastructure, cloud, application, network, voice, and plant-floor systems while partnering with business, engineering, and production teams. This is a strong opportunity for someone who values teamwork, service excellence, technical variety, and the chance to contribute to stable, secure, and efficient operations.

This position offers a collaborative environment with supportive leadership, cross-functional visibility, and the opportunity to make a direct impact on end-user productivity and manufacturing system uptime.

Key Responsibilities

- Provide first-line IT support for desktops, laptops, mobile devices, printers, peripherals, software, and user access needs.
- Diagnose, troubleshoot, and resolve hardware, software, server, application, and network issues while escalating complex matters as needed.
- Support enterprise applications, cloud services, Microsoft 365, Windows systems, patching, backups, software rollouts, and security compliance.
- Maintain and support wired, wireless, VoIP, Active Directory, antivirus, threat protection, and IT asset management processes.
- Provide specialized IT support for manufacturing systems such as MES, SCADA, LIMS, and related plant-floor applications.
- Partner with vendors, engineering, production, and business teams to support upgrades, procurement, system reliability, and operational continuity.

Compensation and Benefits

- Pay rate: $30.00 per hour.
- Job type: Temp-to-hire.
- Location: Fayetteville, NC.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AllSTEM Connections is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AllSTEM Connections participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

Required Qualifications and Skills

- Provide daily IT support across desktop, infrastructure, application, network, voice, and manufacturing technology environments.
- Manage incidents, service requests, onboarding, offboarding, access rights, patching, updates, backups, and device compliance.
- Support plant-floor technology and coordinate with engineering and production teams to maintain uptime.
- Create user training materials, conduct training sessions, and promote IT best practices across departments.

- Minimum of 3 years of experience in IT infrastructure and application support.
- Associate's or Bachelor's degree in Computer Science, Information Systems, or a related field preferred.
- Strong working knowledge of Windows client and server operating systems, Microsoft 365, networking fundamentals, VoIP, and cloud services.
- Experience supporting desktops, laptops, mobile devices, printers, peripherals, servers, and enterprise applications.
- Familiarity with Active Directory, user and computer directory objects, antivirus tools, threat protection, encryption, firmware, and OS security standards.
- Ability to troubleshoot hardware, software, application, server, network, and access-related issues in a fast-paced environment.
- Strong communication skills with the ability to train and support users across multiple business functions.
- Ability to prioritize multiple projects, manage deadlines, and work independently or as part of a team with minimal supervision.
- Customer-first mindset with strong problem-solving, decision-making, multitasking, analytical, interpersonal, and consulting skills.
- Ability to wear required personal protective equipment when entering manufacturing areas and follow site safety protocols.

Preferred Qualifications

- Experience supporting IT systems in a manufacturing or industrial environment.
- Hands-on experience with MES, SCADA, LIMS, or similar plant-floor applications.
- Familiarity with ITIL practices, security frameworks, and compliance standards.
- Industry certifications such as CompTIA A+, CompTIA Network+, Microsoft, Cisco, or similar credentials.
- Experience coordinating with vendors for procurement, technical support, service delivery, and performance evaluation.

AllSTEM Representative Contact Info

Account Executive:

Scott

Branch Phone:



Location:

Ontario, CA