Warranty Operations Specialist

Please only apply if you can work onsite in Germantown, TN

Overview
Were hiring two Coordinators to support order management and project coordination for technical, made-to-order equipment projects. This role is a great fit for someone who is organized, detail-oriented, and comfortable working with technical documentation, schedules, and cross-functional stakeholders. Youll help keep projects moving from order intake through release and fulfillment, ensuring timelines, documentation, and internal/external communication stay on track.

Responsibilities

Review incoming orders, order forms, and related documentation for completeness and accuracy

Coordinate project workflow from order intake through release, removing roadblocks that could impact schedules

Create, maintain, and communicate production or project schedules aligned to customer and operational requirements

Prepare and manage submittal documentation using technical inputs such as drawings, surveys, and specifications

Collaborate with project managers, sales, operations, and manufacturing teams to ensure procedures are followed and deadlines are met

Support change management by identifying issues, initiating resolution, and tracking updates through completion

Maintain organized project records, forms, and files; distribute documentation to the appropriate teams

Enter and maintain accurate job/project information in internal systems

Respond to internal and external customer requests within defined service expectations

Ensure projects are processed in alignment with established service levels to support on-time delivery

Required Skills

Strong customer service skills with the ability to handle questions and concerns professionally

Clear verbal and written communication, especially when discussing technical details

Strong critical thinking and problem-solving ability; able to connect the dots across processes and documentation

High attention to detail with consistent process adherence

Ability to manage multiple priorities and stay organized in a deadline-driven environment

Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook; familiarity with Access is a plus)

Comfort working with basic math concepts (fractions, percentages, decimals)

Preferred Qualifications

Experience in project coordination within construction, architectural, manufacturing, or other technical environments

Ability to read and interpret technical documentation such as architectural drawings, layout drawings, or equipment submittals

Familiarity working with order management, production scheduling, or supplier release processes

Experience supporting warranty-related coordination or handling escalations involving technical products (helpful, not required)

How to Apply
If this sounds like a fit, submit your resume for confidential consideration. Qualified candidates will be contacted to discuss the role, work environment expectations, and next steps.