Business Systems Analyst

The Business Systems Analyst VI (BSA VI) will play a critical role in advancing the organization's enterprise observability strategy by leading the onboarding of applications and organizing workstreams to expand Dynatrace as the central observability platform across the organization.
This role operates at the intersection of technology, business systems, and platform adoption, ensuring consistent onboarding, governance, and delivery of observability capabilities across application, infrastructure, and platform domains. The BSA VI will serve as a key coordinator and orchestrator, driving scalable onboarding patterns, aligning stakeholders, and enabling enterprise-wide adoption.
1. Application Onboarding & Adoption Enablement:
*Lead and coordinate onboarding of applications into Dynatrace, ensuring alignment with enterprise observability standards.
*Partner with application teams to define onboarding scope, telemetry requirements, and success criteria
*Facilitate intake, prioritization, and onboarding pipelines for both production and non-production environments
*Ensure applications meet monitoring requirements based on criticality tiers and business impact
*Drive consistency in instrumentation and observability patterns (metrics, logs, traces, events)
2. Work Intake, Planning & Coordination:
*Organize and manage the end-to-end onboarding backlog and roadmap for observability expansion
*Coordinate across engineering teams, platform teams, and business stakeholders to align execution
*Define and track onboarding milestones, dependencies, and deliverables
*Facilitate Agile ceremonies and ensure work is structured for scalable delivery
*Identify risks, gaps, and bottlenecks in onboarding workflows and escalate as needed
3. Observability Platform Expansion (Dynatrace)
*Support the strategic expansion of Dynatrace coverage across applications, infrastructure, and services
*Contribute to scaling efforts from limited adoption to enterprise-wide implementation (e.g., expanding monitored applications significantly across the organization)
*Ensure onboarding aligns to enterprise goals of centralized monitoring, reduced tool sprawl, and unified telemetry
*Assist in driving adoption of full-stack observability capabilities including APM, infrastructure monitoring, log ingestion, and real user monitoring
4. Governance, Standards & Process Alignment:
*Enforce adherence to observability standards, onboarding patterns, and governance controls.
*Ensure onboarding aligns with defined architectures, monitoring requirements, and criticality tiers.
*Support development and refinement of onboarding SOPs, playbooks, and best practices.
*Promote consistent tagging, dashboards, and service alignment to enable reporting and analytics.
*Participate in governance forums and support audit/compliance readiness
5. Stakeholder Engagement & Communication:
*Act as a liaison between application teams, platform engineering, and leadership
*Translate technical observability capabilities into business value and operational outcomes
*Drive stakeholder alignment on priorities, onboarding scope, and success metrics
*Provide regular updates on onboarding progress, risks, and value realization
6. Data, Reporting & Value Measurement:
*Track onboarding metrics, platform adoption, and coverage across environments
*Support development of reporting to demonstrate value (e.g., improved reliability, reduced MTTR, coverage growth)
*Analyze gaps in observability coverage and recommend prioritization strategies
Skills
Business analysis, Requirements gathering, Data, power bi, power bi dashboards, Analysis, Financial, Reporting
Additional Skills & Qualifications
Experience with observability, monitoring, or APM tools (e.g., Dynatrace, ELK, Splunk, AppDynamics)
Knowledge of application architectures, cloud platforms, and infrastructure monitoring
Familiarity with telemetry concepts: metrics, logs, traces, events
Experience supporting large-scale platform rollouts or enterprise transformations
Understanding of governance, compliance, and operational risk in banking technology environments
Job Type & Location
This is a Contract position based out of Buffalo, NY.
Pay and Benefits
The pay range for this position is $43.06 - $71.76/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Buffalo,NY.
Application Deadline
This position is anticipated to close on Jul 16, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.