Desktop Support
GLOBAL IT CON LLC
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Job Details
Skills
- Active Directory
- Computer Hardware
- Data Link Layer
- Information Technology
- LAN
- Laptop
- Management
- Microsoft Office
- IT Service Management
- Customer Service
- Communication
- Microsoft Windows
- Physical Layer
- Provisioning
- Printers
- Remote Support
- Technical Support
- Technical Writing
- Wireless Communication
- Virtual Private Network
- Regulatory Compliance
- Onboarding
- Computer Science
- Issue Tracking
- Inventory
- Knowledge Base
- Network
- Microsoft
Summary
Title: End User Support/ Desktop Support
Duration: 12+ months
Location: 1755 West Oak Common Court. Marietta, GA 30062, USA
Position Summary
Provide onsite and remote IT support to end users, ensuring reliable operation of computers, applications, peripherals, and workplace technology.
Key Responsibilities
- Provide L1 & L2 support for laptops, desktops, software, printers, and peripherals.
- Troubleshoot Windows, Microsoft 365, network, and application issues.
- Install, configure, deploy, refresh, and replace end-user devices.
- Managing the Conference rooms and provide support for large meetings.
- Support user onboarding, offboarding, and equipment provisioning.
- Manage incidents and service requests through the ITSM/ticketing system.
- Support Microsoft Intune, Autopilot, BitLocker, and endpoint compliance activities.
- Maintain IT asset inventory and coordinate hardware repairs and replacements.
- Escalate complex issues to Network, Server, Security, or application teams.
- Maintain technical documentation and knowledge-base articles.
- Deliver professional, customer-focused support while meeting SLAs.
Qualifications
- Associate or bachelor s degree in information technology, Computer Science, or a related field, or equivalent practical experience.
- 4+ years of End User/Desktop Support experience.
- Experience with Windows 10/11, Microsoft 365, Active Directory/Entra ID, and Intune.
- Knowledge of basic LAN/Wi-Fi/VPN troubleshooting.
- Strong troubleshooting, communication, and customer-service skills.
- Dice Id: 90969230
- Position Id: 9122349
- Posted 2 hours ago
Company Info
About GLOBAL IT CON LLC
GLOBALITCON Inc is a fast growing, end-to-end information technology services and solutions provider working with leading Global 2000 organizations from the Banking & Financial Services, Healthcare, Telecommunications & Media, Technology, Energy & Utilities and Manufacturing & Retail domains. GLOBALITCON Inc delivers highly responsive and innovative solutions that help clients align their IT strategy with business goals to address the most important IT needs through a combination of consulting solutions, proprietary methodologies, assets based services and a Collaborative Engagement Model.
At GLOBALITCON Inc, our team has multiple years of experience helping our clients find the right talent for their needs. We are locally owned, HQ at Virginia, and focus almost exclusively on the Information Technology market. We provide direct placement, contract to hire, and contract only services, and provide a great deal of flexibility within our services. We partner with our customers to learn their environment, processes, and goals, so that we can serve them better. Our goal is to help find the right talent in order to meet business objectives. We are part of your solution!