Site Reliability Engineer, Global E-commerce

Responsibilities

The Global E-commerce Service Architecture team ensures the availability, scalability, and resilience of TikTok's e-commerce platform in the U.S., partnering closely with product and engineering teams to operate reliable, large-scale production systems. We are seeking a Site Reliability Engineer (SRE) to advance the stability and resilience of TikTok Global E-commerce services in the U.S. In this role, you will strengthen disaster recovery readiness, optimize infrastructure capacity, and elevate service stability. Key Responsibilities: - Data Center Disaster Recovery: Ensure services maintain disaster recovery capabilities under normal operations, including contingency planning and drills, capacity assurance, and effective response in disaster scenarios. - Resource Management & Capacity Planning: Manage and plan server and compute resources, including resource restructuring, overall capacity planning, and dynamic scaling, to support reliable business deployment and operations. - Service Stability Improvement: Establish and enhance service monitoring systems to enable timely alerting on failures and rapid issue identification and resolution. Partner with Business stakeholders to conduct ongoing stability governance.

Qualifications

Minimum Qualifications: - Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience. - Proficiency in at least one programming language (e.g., Go, Python, or Java). - Strong understanding of Linux systems, networking fundamentals, and distributed systems architecture. - Experience operating services in cloud-native or large-scale production environments. Preferred Qualifications: - Experience in Site Reliability Engineering, infrastructure, or production engineering roles. - Experience supporting high-traffic e-commerce or internet platforms. - Experience in designing, operating, and troubleshooting large-scale distributed systems. - Strong communication and cross-functional collaboration skills, with a high sense of ownership and accountability.

Job Information

[For Pay Transparency]Compensation Description (Annually)

The base salary range for this position in the selected city is $136800 - $259200 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at