Job Position :: NICE CXone Sr. Developer
Job Location :: Dearborn, MI
Job Duration :: 6 Months
Rate :: $65/Hr
Job Description
NICE CXone Sr. Developer
Overall Experience 5+ years
Qualification Bachelor’s degree
Key Competencies • Minimum 3 years of experience in contact center related technologies and experience in NICE CXone IVR & Bot Development using Mpower studio
• Hands-on experience with NICE CXone development (Studio, APIs, scripting).
• Strong understanding of Cisco UCCE/UCCX call flows and routing logic.
• Proficiency in programming languages (JavaScript, Python, or .NET).
• Experience with REST APIs, web services, and data exchange formats (JSON, XML).
Job Description • The NICE CXone Developer Engineer will be responsible for designing, developing, and customizing NICE CXone applications
• Build integrations between CXone and enterprise systems (CRM, WFM, reporting tools).
• Support the migration from Cisco contact center platforms (UCCE/UCCX) to NICE CXone
• Translate Cisco call flows and routing scripts into NICE CXone equivalents.
• Work with NICE CXone APIs, RESTful services, and connectors for third-party systems.
• Develop automation scripts for provisioning and configuration.
• Work closely with infrastructure engineers, QA teams, and Cisco/NICE support.
• Prepare technical documentation, migration guides, and code repositories.
Tools & Technologies • NICE CXone Mpower
• Cisco CUCM, CVP, Finesse knowledge.
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