System Support Engineer

Location: Mooresville, IN, USA

Experience Required: 6 8 Years

Key Responsibilities:

• Provide onsite support for IMAC (Installs, Moves, Adds, Changes) and general end-user device troubleshooting.
• Deploy, configure, and maintain desktops, laptops, tablets, RF devices, and mobile workstations.
• Troubleshoot warehouse equipment including timeclocks, VOIP phones, Zebra and HP printers, and BenQ display units.
• Deliver depot support services: imaging, configuration, asset tagging, and physical handoff.
• Facilitate onboarding and offboarding processes, including user access provisioning and deactivation.
• Assist in account and access management across platforms such as Active Directory, Pyramid, Oracle EBS, and Smart BOL.
• Support Windows patch management cycles and ensure compliance with monthly update schedules.
• Log, track, and resolve incidents using the ServiceNow ITSM platform, adhering to SLA targets.
• Provide remote support via Teams, ProxyPro, and telephone, as well as walk-up IT assistance.
• Maintain accurate inventory and asset tracking documentation.
• Collaborate with senior engineers on escalated issues and contribute to basic networking support tasks (e.g., cable tracing, switch resets).

Mandatory:

Qualifications and Skills:

• 6 8 years of progressive experience in IT support, systems administration, or desktop engineering.
• Proficiency with tools such as ServiceNow, ProxyPro, Microsoft Entra, and Ivanti.
• Strong understanding of hardware configuration, imaging, and deployment best practices.
• Basic knowledge of networking concepts and physical infrastructure troubleshooting.
• Experience working with warehouse technology ecosystems and enterprise business systems.
• Excellent interpersonal and communication skills with a strong customer service orientation.
• Familiarity with ITIL principles; CompTIA A+ or equivalent certification preferred.
• Must comply with all onboarding, security, and operational standards set by the organization.