Desktop Support Analyst Level 2-3 Executive Support

job summary:

We are seeking an experienced Desktop Support Engineer with extensive IT support and can provide executive support to corporate end users.

Candidate will be traveling 25% to 30% of the time to regional offices to help with deployments and application support and hardware requirements.

location: Edison, New Jersey

job type: Solutions

salary: $33 - 37 per hour

work hours: 9am to 6pm

education: Bachelors



responsibilities:

Job Duties

Resolve incidents and requests related to users' workstation system (both hardware and software)

Provision and termination of account in different systems (e.g.Microsoft Active Directory, Exchange, Cognos)

Provision and maintain mailboxes, distribution lists, etc. Diagnose, resolve, or escalate IT support issues for software and hardware

Create and maintain documentation (knowledge base articles, processes, procedures, guided scripts)

Proven experience in providing client-facing support with demanding customers while adhering to established procedures

Experience using an incident/ticketing system is a plus (e.g. ServiceNow) Job

qualifications:

Key Responsibilities

Executive & End-User Support: Deliver high-touch technical support for workstation hardware and software, ensuring minimal downtime for corporate users.

Incident Management: Resolve, document, and escalate IT issues using ServiceNow, ensuring all tickets are handled according to established SLAs.

Deployment: Lead hardware deployments and physical technology moves

Infrastructure Support: Maintain and troubleshoot local/network printers, and core networking (DHCP, DNS, Connectivity).

Security & Compliance: Utilize security tools (Carbon Black, Bit9, Duo) to maintain system integrity. Ensure all actions strictly follow corporate procedures and ITIL best practices.

Documentation: Create and maintain high-quality Knowledge Base articles, guided scripts, and process documentation to share with the broader IT team.

Technical Requirements

OS/Productivity: Advanced proficiency in Windows 10/11 and Microsoft Office 365 / Office 2016+ and Tanium

Identity & Access: Strong experience with Active Directory (account unlocks, password resets, drive mapping).

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.