Phoenix, Arizona
•
2d ago
IVR Architect Phoenix,AZ Onsite Role Summary The Application Claims Architect is responsible for designing and governing the endtoend Claims IVR architecture on Amazon Connect, ensuring seamless integration with existing Claims systems, compliant handling of customer data, and a scalable, modernized customer experience. This role bridges IVR modernization, lightweight AI/Virtual Agent capabilities, and Claims application integration, while honoring the constraint of no new Claims workflows. Key
Easy Apply
Third Party, Contract
Depends on Experience




