Company Description
Job Description
DOB's IT Operations Help Desk is the primary intake for all IT requests, notification of systems issues, and general inquiries. As new systems are developed or business units are added to existing systems, the number of requests increase weekly. The Help Desk receives several hundred requests a week, including password resets, Outlook issues, and general outages.
The year-round intern (College Aide) will assist with PC configuration and set up as well as work on PC related issues. Additional duties include assessing and responding to individual issues submitted to IT (ticketing), software resolution, and hardware resolution.
Job Description
Under direction, the IT Help Desk Intern will:
-Work in or manage a service desk environment
-Work on system projects
-Work with ticket system, SERVICENOW, OTI
-Create tickets for the DOB staff as requests are submitted
-Handle simple IT tasks such as resetting user passwords, moving PCs, entering data in Excel spreadsheets and creating Pivot Tables
WORK HOURS
Up to 17 hours/week when school is in session
Up to 35 hours/week during school break
REMOTE WORK
When working a 35 hour/week schedule, this position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program.
SALARY INFORMATION
Undergraduate: $19.14
Graduate: $22.43
COLLEGE AIDE - ASSIGNMENT LEVE - 1020B
Qualifications
For Assignment Level I:
Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school.
For Assignment Level II (Information Technology):
Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or closely related field, including or supplemented by 9 semester credits in an acceptable course of study.
For Assignment Level III (Information Technology Fellow):
Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or other area relevant to the information technology project(s) assigned, including or supplemented by 9 semester credits in an acceptable course of study. Appointments to this Assignment Level will be made by the Technology Steering Committee through the Department of Information Technology and Telecommunications.
SPECIAL NOTE
Maximum tenure for all Assignment Levels in the title of College Aide is 6 years. No student shall be employed more than half-time in any week in which classes in which the student is enrolled are in session. Students may be employed full-time during their vacation periods.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 10119317
- Position Id: ee73296b6d7faec1a3b96fd9d615da90
- Posted 3 hours ago
Never miss an opportunity! Create an alert based on the job you applied for.