Microsoft Support Specialist

The Microsoft support specialist will apply specialized Microsoft knowledge to resolve real-time operational issues in a very fast-paced environment, using Microsoft SharePoint, Teams, and Power Platform solutions. Responsibilities include:

• Apply advanced diagnostic techniques and Microsoft expertise to identify problems, investigate causes, and design solutions
• Provision accounts, manage permission and address user training needs
• Provide end-user software troubleshooting support, including real-time Microsoft configuration or software fixes
• Provide phone support for local and field users
• Perform technical software configuration and development fixes using Microsoft Power Platform
• Maintain current knowledge of relevant technologies as assigned
• Update standard operating procedure and knowledge base articles
• May require occasional travel to provide on-site technical support
• Support a 7 day-per-week/ 12 hours-per-day operations center. Work days and hours will vary

The projected compensation range for this position is $90K - $110K annualized (USD). The final salary offered will generally fall within this range and is determined by various factors, including but not limited to the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as internal pay equity, location, contract-specific affordability and other organizational requirements.

• Bachelors Degree or equivalent experience
• A minimum of 2 years of experience providing help desk / customer service support for enterprise systems built on the Microsoft 365 platform, including Power Platform, SharePoint, Teams, etc.
• Experience using the Microsoft 365 suite of applications, including Teams, OneDrive, SharePoint Online, and Power Platform tools
• Excellent customer service and communications skills
• Critical thinking, complex problem solving, and judgment and decision making ability
• Must have a strong work ethic and be detail-oriented with excellent organizational and multitasking skills
• Must be able to obtain and maintain a federal government public trust clearance

• Active federal government public trust clearance
• Microsoft certifications