Opentext Exstream BA

·       8–12 years of experience as a Business Analyst, preferably in Customer Communication Management (CCM) or large-scale correspondence operations.

·       Preferred: Hands-on experience with OpenText Exstream (Designer, Empower, Orchestrator) or any enterprise CCM platforms (Quadient, Messagepoint, GMC, Papyrus, etc.).

·       Proven ability to write comprehensive BRDs, FRDs, user stories, and process maps, including data flows, decision logic, and communication rules.

·       Strong understanding of batch, on-demand, and interactive communications, including regulatory and compliance considerations.

·       Experience supporting CCM migrations, template consolidation, communication rationalization, and modernization initiatives.

·       Familiarity with multi‑channel communication lifecycles (print, digital, SMS, email) and customer journey mapping.

·       Exposure to AWS cloud ecosystem (preferred), especially event-driven communication processes, Lambda triggers, or file‑based integrations.

·       Excellent communication, presentation, and stakeholder management skills—able to interact confidently with business teams, leadership, and technical teams.