Site Reliability Engineer

{"description": " About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.
Visa will accept applications for this role until at least 05-26-2026

Job Description

About the Team

Join a high-impact team focused on improving reliability, operational excellence, and developer productivity through automation, AI-enabled tooling, and secure-by-design engineering practices. We build and support scalable platforms, intelligent workflows, and modern operational solutions that help teams design, deploy, monitor, and maintain resilient systems.

Our mission is to simplify operations, reduce manual effort, improve system health, and enable engineers to move faster and safer-using automation, observability, and emerging AI technologies.

Role Overview

As a Site Reliability Engineer (SRE), you will help support and improve the reliability, scalability, and operational efficiency of critical systems and engineering platforms. You will work closely with senior engineers and cross-functional teams to monitor services, automate repetitive tasks, improve incident response, and contribute to AI-assisted operational workflows.

This role is ideal for someone who is passionate about system reliability, automation, cloud/platform operations, observability, and the growing role of AI in engineering and operations. You will have the opportunity to learn modern SRE practices while contributing to platforms and tools that improve both developer experience and production resilience.

Key Responsibilities:

Reliability Engineering & Operations

• Support the reliability, availability, and performance of production systems and internal engineering platforms.
• Monitor system health, investigate alerts, and assist in troubleshooting incidents and service disruptions.
• Participate in incident response, issue tracking, root cause analysis, and post-incident reviews.
• Help improve operational readiness by maintaining runbooks, dashboards, alerts, and support documentation.

Automation & Platform Support

• Contribute to automation efforts that reduce manual operational work and improve consistency across environments.
• Assist in building and maintaining scripts, tools, and workflows for deployment, monitoring, remediation, and system maintenance.
• Support CI/CD pipelines, environment stability, and platform reliability initiatives.
• Help improve observability through logs, metrics, dashboards, and tracing.

AI-Enabled Operations

• Work with senior engineers to adopt AI-assisted tools and workflows that improve troubleshooting, alert analysis, documentation, and operational efficiency.
• Support the use of AI for incident summarization, knowledge discovery, automation recommendations, and operational insights.
• Help validate and safely use AI-generated suggestions in engineering and operational tasks.
• Learn how AI can enhance reliability engineering while maintaining strong security, governance, and quality standards.

Collaboration & Learning

• Partner with software engineers, platform teams, security teams, and operations teams to support reliable service delivery.
• Learn SRE best practices for system design, monitoring, incident management, and automation.
• Contribute to team documentation, operational reviews, and continuous improvement efforts.
• Seek mentorship from senior engineers and actively grow technical skills in cloud, automation, observability, and AI-powered operations.

What You Will Learn

• Fundamentals of Site Reliability Engineering
• Production monitoring, alerting, and incident response
• Automation and scripting for operational efficiency
• CI/CD and platform reliability practices
• Observability using metrics, logs, traces, and dashboards
• AI-assisted engineering and operations workflows
• Reliability, security, and compliance best practices in enterprise environments

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications
Bachelor's degree, OR 3+ years of relevant work experience

Preferred Qualifications
Bachelor's degree, OR 3+ years of relevant work experience
Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent practical experience
0-2 years of experience in software engineering, systems engineering, cloud operations, DevOps, SRE, or technical support
Basic understanding of Linux/Unix systems, networking, APIs, and distributed systems concepts
Familiarity with at least one programming or scripting language such as Python, Java, Go, or Bash
Interest in automation, cloud platforms, monitoring tools, and operational excellence
Curiosity about AI/ML tools and how they can improve engineering workflows and reliability operations
Strong problem-solving, communication, and teamwork skills
Exposure to cloud platforms such as AWS, Azure, or Google Cloud Platform
Familiarity with monitoring and observability tools such as Prometheus, Grafana, Splunk, Datadog, or similar
Understanding of CI/CD concepts and tools such as GitHub Actions, Jenkins, or similar
Exposure to containers and orchestration technologies such as Docker and Kubernetes
Internship, academic, or project experience related to automation, infrastructure, reliability, or platform engineering
Interest in using AI tools to improve debugging, knowledge sharing, and operational workflows

U.S. Applicants Only
The estimated salary range for this position is $88,000.00 to $ 136,900.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Work Hours

Varies upon the needs of the department.

Travel Requirements

This position requires travel 5-10% of the time.

Mental/Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.", "salary_raw": null}