Service Delivery Technician II - IT

Step into a dynamic IT role where you're at the heart of technical support and solutions. We're seeking a Service Delivery Technician II for a five-month contract, ensuring seamless tech experiences on-site.

Responsibilities

• Tackle and resolve a range of technical issues to ensure smooth operations.
• Utilize systems and tools to document and track support queries thoroughly.
• Deliver hardware and software support, encompassing desktops, laptops, and mobile devices.
• Provide training and assistance on new technology implementations.
• Maintain accurate inventory of IT equipment and peripherals.
• Support conference technology and offer hands-on service for employees.
• Commit to flexible work hours, including potential nights and weekends for critical support.

Skills

• 2-5 years of IT support experience in dynamic environments.
• Strong collaborative and communication skills.
• Adaptability to varied schedules and a dedication to 24x7 support rotations.
• Strong problem-solving abilities and technical acumen across hardware and software domains.

Preferred Skills

• Relevant certifications like MCSE, MCTS, A+, or Cisco credentials.
• Academic background in Computer Science or related fields.
• Experience with corporate IT platforms such as Zoom and telephony systems.

At Horizontal, diversity, equity, and inclusion are not just principles but practices we uphold daily. We welcome candidates of all backgrounds and are committed to creating a diverse and supportive workplace.

 

Once you apply for this position, you may receive a phone call, SMS or email at the time of application from our Virtual AI Recruiter, Alex, to conduct an initial interview.

Horizontal facilitates valuable and productive conversations between you and potential employers. We can assist you in growing your career by partnering you with employers that offer challenging assignments. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $15 - $38 per hour. This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location.