Genesis10 is currently seeking a Technical Writer - Hybrid (3 days onsite, 2 days remote) for a contract position with a Global Financial Institution located in Charlotte, NC. This is a 12+ month contract opportunity. The Technical Writer will be responsible for developing, maintaining, and enhancing Quality Assurance (QA) test scripts, desktop procedures, and supporting documentation used to assess operational, regulatory, and control effectiveness. This role partners with Line of Business (LOB) Subject Matter Experts (SMEs), process owners, testers, and governance teams to document end-to-end workflows, system navigation instructions, testing methodologies, evidence requirements, and testing decision criteria. The successful candidate will possess strong analytical and documentation skills to translate complex business processes into clear and repeatable testing procedures.
Responsibilities: - Develop new QA and QC test scripts based on business processes, controls, policies, procedures, regulatory requirements, and operational risks
- Update and maintain existing test scripts to reflect process, system, policy, and control changes
- Document detailed testing steps, expected results, pass/fail criteria, evidence requirements, and decision methodology
- Partner with Line of Business Subject Matter Experts to understand end-to-end operational processes and control activities
- Translate complex operational procedures into clear, concise, and actionable testing instructions
- Identify and document required system access, entitlement requirements, and user permissions necessary for test execution
- Develop detailed navigation procedures that guide testers through applicable systems and applications
- Capture, annotate, and maintain screenshots demonstrating required navigation paths and validation points
- Develop test questions and testing procedures that evaluate adherence to controls, policies, and regulatory requirements
- Maintain version control and change history for all testing documentation
Requirements: - Bachelor's degree or equivalent experience
- 3+ years of technical writing, process documentation, quality assurance, testing, risk management, controls, audit, or operational excellence experience
- Experience developing, enhancing, or maintaining QA, QC, Audit, Risk, Compliance, or Control Testing documentation and test scripts
- Experience documenting system access requirements, application navigation steps, evidence requirements, and annotated screenshots for testing procedures
- Experience documenting business processes, procedures, workflows, testing methodologies, or operational controls
- Strong interviewing and facilitation skills when working with SMEs
- Experience creating detailed desktop procedures, process documentation, test scripts, or training materials
- Proficiency with Microsoft Word, Excel, PowerPoint, SharePoint, Visio, and collaboration tools
- Exceptional attention to detail and written communication skills
Desired skills: - Experience within financial services, banking operations, global operations, or regulatory compliance environments
- Knowledge of banking operations, financial services, regulatory compliance, or operational risk programs
- Experience supporting audit, regulatory examinations, MRA/MRIA remediation, or issue management activities
- Experience with quality assurance applications, workflow tools, test management platforms, or governance frameworks
- Experience creating annotated screenshots, workflow diagrams, and visual process documentation
- Familiarity with policy, procedure, control testing, and examiner-ready documentation standards
Pay range: $16.47 - $24.47 per hour
Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: - Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
- The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
- Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
- Behavioral Health Platform
- Medical, Dental, Vision
- Health Savings Account
- Voluntary Hospital Indemnity (Critical Illness & Accident)
- Voluntary Term Life Insurance
- 401K
- Sick Pay (for applicable states/municipalities)
- Commuter Benefits (Dallas, NYC, SF, and Illinois)
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
