Technical Delivery Manager

Technical Delivery Manager (Hybrid)

Duration” 6+ Months

Location : Toronto

Job Description:

 Key Responsibilities

• Lead end-to-end delivery of ServiceNow projects, ensuring alignment with business goals, regulatory requirements, and industry best practices.
• Oversee project planning, resource allocation, budgeting, risk management, and stakeholder communication throughout the project lifecycle.
• Collaborate with business units, IT teams, and external partners to gather requirements, define scope, and deliver tailored ServiceNow solutions.
• Drive adoption and optimization of ServiceNow components, including:
• Common Service Data Model (CSDM)
• Service Catalogs
• Incident, Change, and Problem Management
• Configuration Management Database (CMDB)
• Demand Management
• Manage and oversee integrations with third-party applications, ensuring data integrity, security, and seamless interoperability.
• Monitor project progress, resolve issues, and ensure timely delivery of milestones with a focus on quality and stakeholder satisfaction.
• Champion continuous improvement and knowledge sharing across ServiceNow teams and business stakeholders.
• Ensure compliance with banking/financial industry regulations and internal policies related to IT service management and data governance.

Required Skills & Qualifications

• Bachelor’s or Master’s degree in Information Technology, Computer Science, Business, or related field.
• 5+ years of experience managing ServiceNow delivery projects, preferably in banking or financial services.
• Deep understanding of ServiceNow modules: CSDM, Service Catalogs, Incident/Change/Problem Management, CMDB, Demand, and integrations.
• Demonstrated experience with third-party application integrations and API management within the ServiceNow ecosystem.
• Strong leadership, organizational, and stakeholder management skills.
• Excellent communication skills, with the ability to translate technical concepts for business audiences.
• Familiarity with regulatory and compliance requirements in the financial industry (e.g., SOX, GDPR, FFIEC).
• ServiceNow certifications (e.g., Certified System Administrator, Implementation Specialist) are highly desirable.
• Agile/Scrum project management experience is a plus.