REMOTE :: CMS Business Consultant (SAP Hybris or AEM)

Job Description: CMS Business Analyst (SAP Hybris or AEM) || REMOTE

Position Summary:

We are looking for a skilled CMS Business Analyst to act as the primary liaison between business stakeholders and technical teams. The ideal candidate will have a strong background in either SAP Commerce Cloud (Hybris) or Adobe Experience Manager (AEM). You will analyze business requirements, optimize digital content/e-commerce processes, and ensure that our platform implementation delivers a superior, personalized user experience.

Core Responsibilities:

• Requirement Elicitation: Conduct workshops, interviews, and user story mapping sessions to gather, analyze, and document functional and non-functional requirements.
• Functional Specification: Translate business needs into detailed, actionable functional specifications, user stories, and acceptance criteria (including Gherkin "Given-When-Then" syntax).
• Process Mapping: Map "As-Is" and "To-Be" processes for content management, digital assets, or e-commerce workflows.
• System Configuration & Testing: Support Quality Assurance (QA) and User Acceptance Testing (UAT). Validate that new features, components, and workflows in AEM/Hybris align with business goals.
• Stakeholder Management: Collaborate with product owners, marketers, and technical developers to bridge the gap between business vision and technical feasibility.
• Agile Participation: Actively participate in Scrum ceremonies, manage product backlogs in JIRA/ADO, and ensure "Definition of Ready" is met.

Platform Expertise (Choose one based on focus):

1. If SAP Hybris: Focus on product catalog management (PCM), WCMS, order management, and integrations with SAP ERP/CRM.
2. If AEM: Focus on content authoring, components, digital asset management (DAM), and personalization (AEM Sites/Assets).

Qualifications & Skills

• Experience: 3 7+ years of experience as a Business Analyst, with a minimum of 2+ years specifically working within AEM or SAP Commerce Cloud (Hybris) implementations.
• Technical Knowledge: Deep understanding of CMS concepts, web technologies (HTML/CSS), and data modeling.
• Tools Proficiency: Hands-on experience with JIRA, Confluence, and modeling tools (e.g., Visio, Lucidchart).
• Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• Analytical Skills: Strong problem-solving abilities to identify gaps in processes and recommend, implement, or test improvements.

Education: Bachelor s degree in Computer Science, Business Administration, or a related field.

Preferred (Nice to Have)

• Experience with AEM Cloud Service or SAP Commerce Cloud (SaaS).
• Understanding of SEO best practices and digital marketing.
• Understanding of web integration methods (APIs, middleware).

Thanks,

IT First Source