Senior, Learning and Event Technology Specialist

Job Description:

We are seeking a highly skilled Senior AV/IT Field Engineer to join our Learning & Event Technology Services team. This is a hands-on, onsite role responsible for installing, configuring, troubleshooting, and supporting advanced audiovisual (AV) and IT systems across a large campus environment.

The ideal candidate will have deep experience in AV systems engineering, strong networking fundamentals, and the ability to work independently while collaborating with cross-functional teams, vendors, and stakeholders.

Key Responsibilities:

• Install, configure, and troubleshoot AV/IT systems including control systems, audio, video, and networking components
• Provide advanced support for classroom, conference, and event technology environments
• Perform system commissioning, testing, and validation
• Support and maintain Zoom Rooms and Microsoft Teams Rooms
• Configure and troubleshoot DSP systems (Biamp preferred) and Dante audio networks
• Work with AV over IP (AVoIP) systems and implement Quality of Service (QoS)
• Read and interpret system schematics, CAD drawings, and technical documentation
• Interface with vendors, integrators, consultants, and contractors
• Participate in projects as a Subject Matter Expert (SME) or Technical Lead
• Maintain accurate documentation, service records, and system updates
• Provide excellent customer support to faculty, staff, and end users

Required Qualifications:

• 8+ years of experience in AV/IT support or field engineering roles
• Bachelor’s degree (or equivalent experience)
• Strong hands-on experience with AV system installation and troubleshooting
• Experience with cabling, rack builds, and hardware integration
• Valid driver’s license
• Ability to lift up to 75 lbs

Technical Skills:

• Crestron programming and troubleshooting (SIMPL, HTML5 preferred)
• Virtual Control (VC-4), Linux basics
• DSP configuration (Biamp preferred)
• Dante configuration and audio networking
• Audio commissioning and sound system tuning
• AV over IP (AVoIP) and QoS
• AV networking fundamentals (TCP/IP, LAN/WLAN)
• RS-232 and control systems
• Zoom Rooms and Microsoft Teams Rooms setup/configuration
• Digital signage platforms (Appspace or similar)
• Enterprise AV management tools (Crestron XIO, Fusion)
• Ticketing systems (ServiceNow or similar)

Preferred Skills:

• Experience with Extron, AMX control systems
• Scripting (PowerShell, Bash, or similar)
• Knowledge of video streaming protocols (RTP, RTSP, HLS, RTMP)
• Experience with media platforms (Kaltura, Echo360)
• Database familiarity (SQL Server, MySQL, Oracle)
• AVIXA CTS or CTS-I certification

Soft Skills:

• Strong troubleshooting and problem-solving abilities
• Excellent communication and customer service skills
• Ability to work independently and in team environments
• Comfortable working in fast-paced, high-pressure situations
• Strong organizational and documentation skills

Work Environment:

• Onsite role in Brookline, MA
• May require occasional evening, weekend, or holiday support

Benefits:

• Competitive salary and benefits package
• Paid time off and holidays
• Retirement plan
• Tuition assistance
• Professional development opportunities

Apply now to join a dynamic team supporting cutting-edge AV and IT technology in a world-class academic environment.