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Technical Subject Matter Expert (SME) - Tier 2 Support

• Posted 2 days ago • Updated 5 hours ago

Full Time

USD $140,000.00 - 150,000.00 per year

GovCIO

Fitment

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Job Details

Skills

Recruiting
Tier 2
Software Administration
Project Management
Preventive Maintenance
Performance Management
Profit And Loss
Database
DevOps
ROOT
Documentation
Mentorship
Technical Support
NCPDP
ERX
AMPL
Graphical User Interface
Workflow
Pharmacy
Information Security
Communication
Technical Writing
Collaboration
Tier 1
Tier 3
Organizational Skills
Management
Security Clearance
Microsoft Windows Vista
Interfaces
Health Care

Summary

GovCIO is currently hiring for Technical Subject Matter Expert (SME) - Tier 2 Support, to provide advanced troubleshooting, system expertise, and operational support for complex issues from Tier 1. This role requires deep knowledge of IT application administration to support mission-critical customer environments. This role is a fully remote, U.S.-based position, with core hours of operation Monday through Friday, 8:00 AM to 5:00 PM ET.

Responsibilities

Resolve complex incidents escalated from Tier 1 related to PCS PL applications, including Pharmacy namespaces, outpatient/inpatient pharmacy functions, and integrations with commercial drug databases such as First Databank (FDB).
Troubleshoot issues connected to OneVA Pharmacy, Park a Prescription, and outpatient medication processing, inpatient medication processing, drug file management, barcode medication administration (BCMA), state prescription monitoring program, CMOP processing, MOCHA order checks, and Inbound eRx
Support VistA KIDS components and interfaces and maintain system integrations with dependent applications.
Collaborate with Tier 3, Engineering, DevOps, Product, and external vendors for root cause resolution and long - term fixes.
Create and maintain documentation including, troubleshooting guides,
Communicate clearly and professionally with customers, stakeholders, and senior IT staff; prepare briefings and participate in technical discussions.
Provide mentorship and technical support to Tier 1 personnel, sharing knowledge and best practices.

Qualifications

Bachelor's with 15 years (or commensurate experience)

Required Skills and Experience

Proficiency with VistA Pharmacy namespaces and their interactions with core medication management workflows.
Hands-on experience with KIDS patching, VistA infrastructure, and cross-namespace dependency validation.
Familiarity with NCPDP SCRIPT standards (Inbound eRx) and supporting DSCSA regulatory updates and application changes across PCS Pharmacy systems.
Understanding of FDB-based drug interaction systems, MOCHA logic, PGx enhancements, and medication order checks.
Familiarity with AMPL-GUI communication workflows.
Experience with federal security policies, , and PHI handling requirements.
Ability to interpret logs and message payloads in Vista pharmacy-related technologies.
Understanding information security policies and best practices for safeguarding systems and data.
Strong written and verbal communication skills, with a demonstrated ability to produce clear technical documentation, reports, and briefings.
Ability to collaborate effectively with Tier 1, Tier 3, engineering teams, developers, and external stakeholders to resolve issues and implement improvements.
Strong organizational skills with the ability to manage multiple tasks, incidents, and priorities concurrently.

Clearance Required: Ability to obtain and maintain a Suitability/Public Trust clearance.

Preferred Skills and Experience

Hands-on experience with VistA KIDS and related interfaces (especially for roles supporting VA or healthcare systems).

Posted Salary Range

USD $140,000.00 - USD $150,000.00 /Yr.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10443217
Position Id: 8145
Posted 2 days ago

Company Info

About GovCIO

GovCIO is a rapidly growing provider of advanced technology solutions and digital services for the federal government. Combining our extensive federal experience with the latest innovations in IT and disruptive approaches, our experts develop comprehensive solutions to meet the most pressing demands of today’s government agencies. From the U.S. military to Health and Human Services, we have an impressive track record of helping our customers optimize how they operate.

We’re transforming government IT, empowering our federal customers to meet the challenges of today while building the government of tomorrow.

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