Service Desk Analyst (Hybrid | M-F 7am-3:30pm)Our client is growing their Service Desk team and looking for a reliable, customer-focused IT professional ready to take on a high-impact support role.
Required Skills- 1+ year of Helpdesk/Service Desk experience
- Windows OS, Office 365, Active Directory
- Strong troubleshooting & communication skills
What You'll Do- Provide support via phone, email, and chat
- Troubleshoot Windows devices, PCs, printers, and user issues
- Handle networking basics (DNS, DHCP, TCP/IP)
- Triage high-impact incidents
- Work with management on process improvements and documentation
- Manage small technical projects
- Translate complex IT issues into simple explanations
Schedule & Hybrid Details- Hybrid: Onsite daily except remote Fridays
- After 90 days, strong performers may work 2 days remote/week
- Hours: Monday-Friday, 7:00am-3:30pm
- 3-week onsite training
Expectations- Strong attendance, punctuality, and professionalism
- Weekly attendance and performance reports provided
Job Type & LocationThis is a Contract position based out of Austin, TX.
Pay and BenefitsThe pay range for this position is $20.00 - $23.25/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a hybrid position in Austin,TX.
Application DeadlineThis position is anticipated to close on Jan 30, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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